Site IT Team Leader

Selamat Datang di Situs Lowongan Kerja Indonesia Terbaru 2026 dan Saat ini kami ingin memberitahukan Info Terbaru Mengenai Informasi Loker dari Perusahaan TELUS Digital dengan posisi Site IT Team Leader. Untuk selengkapnya silahkan baca deskripsi lowongan kerja di bawah ini dengan seksama dan teliti, beserta persyaratan minimal lowongan kerja di yang telah tertera dan dijelaskan di bawah ini.

TELUS Digital melalui program rekrutmennya saat ini sedang membuka lowongan kerja untuk posisi Site IT Team Leader di Bali yang bertujuan untuk meningkatkan kinerja operasional di dalam maupun luar kantor TELUS Digital. Perusahaan Tersebut sedang mencari calon tenaga kerja yang siap diterjunkan ke setiap divisi bagian perusahaan yang sesuai dengan posisi, kemampuan dan keahlian para pencari kerja tersebut. Berikut ini adalah detail lengkap persyaratan untuk posisi Site IT Team Leader di Bali Perusahaan TELUS Digital:

• Manages the day-to-day activities and performance of IT Support / Helpdesk personnel, ensuring the exercise of exemplary customer service to all internal customers. Supports call center Operations by ensuring the presence of competent Help Desk personnel at all times (i.24/7).
• Ensures that open / pending I.T. support cases are addressed and closed within the appropriate time frame, and the proper communication of such cases to the next Helpdesk Support shift for continuity. Escalates cases / issues to colleagues within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator, I.T. Manager) when needing their input and expertise.
• Effectively manages the performance of desktop support and helpdesk personnel. Evaluates the performance of individuals against established procedures, policies, and processes. Reports the performance of personnel to I.T. Management on a regular basis. Counsels, trains, and coaches team members in best practices and skills development.
• Maintains close coordination with Network and Systems Administration groups within the department for problems / issues / concerns relating to either components (i.e. network configuration changes, applications updates, service packs, hotfixes, log-in problems, IP address assignments). Ensures that the problems are isolated and addressed when cases are passed-on to such groups. Documents all user (internal customer) and procedural processes.
• Collaborates with team members to share knowledge of issues and corresponding resolutions or workarounds.
• Manages complaint handling systems and seeks customer feedback to improve services.
• Maintains all desktop software and hardware inventory, compliance and audits. Keeps track of IT supplies and equipment and places orders once the quantity of spare units reaches critical limit.
• Lends the necessary assistance to I.T. Management in the installation of support systems for new call center sites / locations.

Required skills + qualities (technical):

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
• 2-3 years IT support experience in a supervisory capacity
• Working knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.
• Working knowledge of I.T. requirements / demands in call center Operations and organization, particularly in the area of Operations support.
• Skilled technical writer able to document problems and solutions for customers and other technical support personnel.

Required skills + qualities (non-technical):

• Has good supervisory and people-management skills.
• Strong time and project management skills.
• Excellent oral and written communication skills.
• Fluency in the English language.
• Adaptive to changing work schedules and working hours.
• Excellent problem determination technique.
• Excellent customer orientation.
• Well-organized and good follow through on commitments to customers.
• Strong problem-solving, decision-making, and analytical skills.

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.