Lowongan Kerja Technical Customer Success di HashMicro

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan HashMicro sebagai posisi Technical Customer Success. Jika Lowongan Kerja Technical Customer Success di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari HashMicro sebagai posisi Technical Customer Success dibawah ini sesuai dengan Kualifikasi anda.

Responsibilities:

• Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.

• Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.

• Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.

• Determine, review criticality and prioritize resolution of issues.

• Resolve cases and provide updates to customer

• Engage in the Knowledge Management process by creating and using materials.

• Guide clients to use self-help resources.

• Offer direct customer service and technical support to users through phone, email and in-person.

• Support clients to answer queries, locate information and review technical requirements.

• Record customer change requests and technical requirements.

• Record issues and solutions to troubleshoot guides.

Qualifications:

• Proficiency in at least one programming language and database management to be able to understand and communicate effectively with developer team is a plus

• Candidates must possess at least a Bachelor's Degree in Computer Science/Information Technology or equivalent.

• Strong customer communication skills to manage customer's expectations

• Able to communicate in English with overseas team

• Excellent time management and organizational skills and experience establishing guidelines in these areas for others

• Strong sense of personal accountability regarding decision-making and supervising department teams

• Experience working in a high-level collaborative environment and promoting a teamwork mentality

• Managerial experience applying analytical thinking and problem-solving skills

• Ability to predict challenges and seek to proactively head-off obstacles

• ERP Knowledge and Accounting Knowledge is a plus

• Knowledge in Odoo is a plus

• Fresh Graduates welcome to apply

Benefits:

• Competitive salary, based on result-oriented personal performance review

• Significant career growth opportunities, based on personal performance review every 9 months

Info Pekerjaan:

• Perusahaan: HashMicro
• Posisi: Technical Customer Success
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Technical Customer Success di kantor Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.