Lowongan Kerja Team Leader Contact Center - TEGAL di Transcosmos

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Transcosmos sebagai posisi Team Leader Contact Center - TEGAL. Jika Lowongan Kerja Team Leader Contact Center - TEGAL di Tegal ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Transcosmos sebagai posisi Team Leader Contact Center - TEGAL dibawah ini sesuai dengan Kualifikasi anda.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

• Lead the team to achieve performance targets, ensuring efficiency and productivity in daily operations.

• Ensure adherence to processes, policies and procedures in providing quality and consistent service delivery.

• Identifying areas for improvement and implement action plans.

• Escalate to the supervisor if necessary, such as there is no improvement in the agent's performance, coaching has been carried out by team leader, or following up on customer needs or complaints to client.

• Coach team members by providing guidance and support to enhance their skills and performance.

• Conduct regular performance evaluations and provide constructive feedback to support agent development.

Requirements:

• Diploma degree in any related field with min. GPA 2.75.

• Has 1 year working experience as Supervisor/Team Leader & other positions as supporting staff in contact center industry.

• Experience in Live Chat is a great advantages.

• Proficient problem-solving abilities to identify root causes and to identify the decision making possibilities.

• Ready to work on shifting 24 hours.

• Willing to work immediately.

• Willing to be placed in Tegal, Central Java.

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

• Fulfilling Career

• Professional Growth

• Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)

• Growing Culture

Info Pekerjaan:

• Perusahaan: Transcosmos
• Posisi: Team Leader Contact Center - TEGAL
• Lokasi Kerja: Tegal
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Team Leader Contact Center - TEGAL di kantor Tegal di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.