Lowongan Kerja Customer Service Supervisor di Container Maritime Activities

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Container Maritime Activities sebagai posisi Customer Service Supervisor. Jika Lowongan Kerja Customer Service Supervisor di Jakarta Selatan ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Container Maritime Activities sebagai posisi Customer Service Supervisor dibawah ini sesuai dengan Kualifikasi anda.

THE ROLE :

The Customer Service Supervisor is instrumental in ensuring that customers receive excellent service, addressing their needs, and continually improving the customer experience.

JOB RESPONSIBILITIES

a. Team leadership & Development

·        Lead, train and supervise the Customer Service Team to meet customer expectations

·        Set clear operational goals and objectives for customer service team

·        Provide coaching, mentoring and training to develop the team skills/competencies

b. Customer Experience Management

·      Visit customers when necessary to gather customer feedback for continuous improvements

c. Service Level Management

·      Deploy CMA-CGM group standard processes & tools

d. Resource Management

·      Manage staffing levels and allocate resources effectively to meet service level agreements

·      Participate in recruitment, hiring and onboarding customer service staff

·      Ensure staff is knowledgeable on group processes, SOPs & tools

·      Develop and implement crisis management procedures for handling unexpected customer service challenges or disruptions.

e. REPORTING:

·      Regular reporting on performance to Customer Service Assistant Manager

·      Produce on demand performance reports as per request

KEY PERFORMANCE INDICATORS :

a. Customer Satisfaction (NPS & TPS survey results)

b. First Call Resolution Ratio (FCRR)

c. Case Resolution TAT

d. I-Connect Service Levels

QUALIFICATIONS AND PROFILE:

a. Analytical & Reporting aptitude (Data, Qliksense)

b. Strong Knowledge in Shipping (minimum 5 Years of experience in liner shipping)

c. Excellent customer Service Experience (minimum 2 years of customer facing activity)

d. Supervisory/managerial expereince of 2-3 years

e. Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)

f. Great customer facing skills with ability to build and nurture relationships

g. Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations.

h. Excellent knowledge in LARA all modules.

i. Understand CMA CGM group organization, processes & Tools.

j. Basic proficiency with MS Office

Info Pekerjaan:

• Perusahaan: Container Maritime Activities
• Posisi: Customer Service Supervisor
• Lokasi Kerja: Jakarta Selatan
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Service Supervisor di kantor Jakarta Selatan di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.