Lowongan Kerja Senior Customer Experience Specialist (Mekari Officeless) di Mid Solutions Nusantara

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Mid Solutions Nusantara sebagai posisi Senior Customer Experience Specialist (Mekari Officeless). Jika Lowongan Kerja Senior Customer Experience Specialist (Mekari Officeless) di Indonesia ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Mid Solutions Nusantara sebagai posisi Senior Customer Experience Specialist (Mekari Officeless) dibawah ini sesuai dengan Kualifikasi anda.

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

Customer Journey Management

• Map and improve the end-to-end customer journey for multiple user personas (e.g., HR, operations, business owners).
• Ensure seamless integration with other SaaS tools and data sources.

Customer Engagement & Adoption

• Maintain strong relationships with high-value accounts to ensure product adoption and satisfaction.
• Drive adoption of Mekari Officeless features by showcasing best practices and use cases.
• Facilitate low-code/no-code workshops for customers to learn automation and integration capabilities.

Escalation Management

• Act as the point of escalation for complex cases, especially those involving workflow automation and integrations.
• Collaborate with Support, Product and Engineering to resolve recurring issues and improve platform usability.

Feedback & Product Collaboration

• Collect, analyze, and prioritize customer feedback to influence product roadmap decisions.
• Advocate for features that make the platform even more accessible to non-technical users.

Metrics & Reporting

• Track and report on adoption rates, customer health scores, and NPS/CSAT trends.
• Identify churn risks early and develop proactive retention plans.

Requirements:

Core Competencies

• Customer Empathy - Ability to understand the needs of both technical and non-technical users.
• Communication Skills - Strong presentation and facilitation skills, capable of explaining low-code/no-code concepts simply.
• Problem-Solving - Quick to identify workflow issues and propose practical solutions.
• Collaboration - Works effectively with cross-functional teams to deliver customer value.
• Adaptability - Thrives in a fast-paced SaaS environment with evolving priorities.

Technical Competencies

• Experience (5+ years) in Customer Success, Customer Experience, or Implementation in a SaaS or low-code/no-code environment.
• Training Delivery - Proven experience creating and facilitating training programs for non-technical users.
• Adoption & Retention - Strong track record of increasing product adoption and customer retention rates.
• Low-Code/No-Code Tools - Hands-on experience with platforms such as Mekari Officeless, Zapier, AppSheet.
• API & Automation - Understanding of API integrations and automation workflows.
• SaaS Tools - Familiarity with CRM, HRIS, and operational SaaS platforms.
• Data Analytics - Comfortable using tools such as Google Data Studio and Mixpanel to measure success.

What You Will Get:

1. Competitive salary + daily allowance.2. Premium private health insurance (outpatient, inpatient, maternity, dental).3. Early access to salary + flex installment (employee loan) via Mekari Flex.4. Allowance for sports activities and glasses/contact lenses.5. Flexible working hours with a hybrid work culture.6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.7. Notebook Ownership Program.8. Strategic office location, accessible by MRT.9. Friendly and dynamic work environment.10. Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

We wish you the best. Hope to see you around soon!

Info Pekerjaan:

• Perusahaan: Mid Solutions Nusantara
• Posisi: Senior Customer Experience Specialist (Mekari Officeless)
• Lokasi Kerja: Indonesia
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Senior Customer Experience Specialist (Mekari Officeless) di kantor Indonesia di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.