Lowongan Kerja Satair - Customer Resolution Specialist di Airbus

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Airbus sebagai posisi Satair - Customer Resolution Specialist. Jika Lowongan Kerja Satair - Customer Resolution Specialist di Singapore ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Airbus sebagai posisi Satair - Customer Resolution Specialist dibawah ini sesuai dengan Kualifikasi anda.

Job Description:

Job Objectives

Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization. This is by being responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other customers/suppliers). Contribute to customer's satisfaction by providing high quality responses to all customer related requests for all spare parts and related services.

Job Responsibilities

• Responsible for the order processing, administration and management of Material orders received from customers (airlines, maintenance and repair organizations - MROs and other customers/suppliers)

• Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries. This includes handling and timely follow up on quotations, orders, backorders, customer complaints and claims

• Proactively update customers on status of enquiries and deliveries

• Handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables

Secondary Responsibilities

• Ensure that customers receive full support for their spares orders issues. This includes the internal management of orders, actively working customer order backlog, addressing customer complaints related to material orders as well as the follow-up of customer requests in coordination with all the departments involved in spares ordering

• Organize and conduct regular account meetings with the responsible departments, (eg. Sales & Support functions and others, as necessary) to share information and keep a global view on your customers' activity which will include openly discussing order related issues to reduce possibility of issue escalation

• Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports for customers, account team and management. 

• Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required

• Directly contribute to the increase in customer satisfaction for the ASPAC market related to customer order activity and enhance internal and external communication related to customer material order performance

• In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand

Job Requirements

• Diploma with 2 or more years' of customer service experience in a dynamic environment, preferably from the aerospace industry.

• Excellent working knowledge of with MS Office applications (especially Excel and PowerPoint

• Knowledge of Lotus Notes tools and SAP would be advantageous

• Candidates with basic shipping knowledge (including transportation of dangerous goods and INCO terms) will have an added advantage

• Ability to work as a team player

• Self-motivated and driven to work with a positive attitude

• Desire to achieve results and advance with a fast growing organization

• Proactive, customer oriented attitude and working style for both internal and external customers

• Ability to work positively in an account team (i.e. Customer Order Desk / team with customer account allocation) environment

• Ability to understand your customers to develop and propose creative solutions to issues is key for the position

• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues

• Self-starter and able to work without constant direction while administering your customer portfolio

• Proactively take initiative to ensure customer satisfaction. 

• Structured in way of working 

• Superior communication skills

• Analytical skills

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Satair Pte Ltd

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Material Support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to *****@airbus.com.At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Info Pekerjaan:

• Perusahaan: Airbus
• Posisi: Satair - Customer Resolution Specialist
• Lokasi Kerja: Singapore
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Satair - Customer Resolution Specialist di kantor Singapore di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.

Halaman Selanjutnya »