Deskripsi Pekerjaan:
Info Terbaru Seputar Pekerjaan dari Perusahaan Sarana Menara Nusantara Tbk., PT sebagai posisi Helpdesk Officer. Jika Lowongan Kerja Helpdesk Officer di Jakarta Raya ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.
Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Sarana Menara Nusantara Tbk., PT sebagai posisi Helpdesk Officer dibawah ini sesuai dengan Kualifikasi anda.
What Will You Do:
- Obtains client information by answering telephone calls and emails; interviewing clients; verifying information including monitoring Client Applications (Ineom)
- Responsible for creating/ensuring Trouble Tickets are correct and responding within the SLA time frame dispatching each TT to the right department and monitoring/controlling Trouble Tickets progress related works implementation on site
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
- Ensure all Trouble tickets are handled and the third parties within SLA (record each TT starting from Open TT until Closed TT)
- Monitoring GPS PLN Application related electrician issue
- Addressed the problems and requests by transmitting information or providing solutions to third parties
- Perform Daily Report related tasks to Superior
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Control the Site access by using the Electronic Smart Key Application
- Analyze all the TTs received before release by checking SLA/MLA for each client and address to third parties review and analyze the quality of works from third parties related to evidence of TT's closing
What Will You Need:
- Minimum Diploma Degree in Communication/ IT or equivalent
- Having a minimum of 2-3 years experience in Call Center or equivalent
- Good knowledge background in Communication, Telco, and IT industry
- Good Analytical thinking, good Speed, and good accuracy.
- A fast learner, able to coordinate with third parties, able to multitask
- Computer literate
- Fluent in English
- Good communication skills
- Have a basic HSE knowledge
What We Offer:
- You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.
- You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
- Competitive benefits and exceptional career experience.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
Info Pekerjaan:
- Perusahaan: Sarana Menara Nusantara Tbk., PT
- Posisi: Helpdesk Officer
- Lokasi Kerja: Jakarta Raya
- Negara: ID
Cara Mengirimkan Lamaran:
Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Helpdesk Officer di kantor Jakarta Raya di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.
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