Lowongan Kerja Enterprise Customer Success Manager (French speaker) di Canonical Group Ltd

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Canonical Group Ltd sebagai posisi Enterprise Customer Success Manager (French speaker). Jika Lowongan Kerja Enterprise Customer Success Manager (French speaker) di Sulawesi Tengah ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Canonical Group Ltd sebagai posisi Enterprise Customer Success Manager (French speaker) dibawah ini sesuai dengan Kualifikasi anda.

Enterprise Customer Success Manager (French speaker)

Enterprise Customer Success Manager (French speaker)

Home based - EMEA

We are growing our Customer Success team to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. The role focuses on reducing risk and churn, facilitating adoption of Canonical products and services, and supporting expansion within existing accounts. CSMs develop trust with customers, align expectations with their objectives, and help draw and deliver on a collaboration roadmap. To provide appropriate focus for every customer, CSMs specialize in one of the segments in their native language with excellent English for internal interaction.

Location: Remote in the EMEA region.

• Onboard new customers and introduce them to our products and support processes (e.g., Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications and more).
• Coordinate complex projects with developers, IT managers and decision makers across various industries.
• Collaborate with Sales, Field Engineering and Support to develop and deliver engagement plans that meet customer objectives.
• Manage a portfolio of customers in a geographic region, identifying growth opportunities or renewal risks in coordination with Sales.
• Lead a disciplined weekly customer and business review process with cross-functional teams to identify blockers and drive resolution with product and engineering teams.
• Advocate for customers internally to influence roadmaps, websites, documentation, processes and people to improve satisfaction and retention.
• Support customers through reactive ticket requests and create campaigns targeting multiple customers via digital touch-points.

• Native French level required with excellent command of English.
• Minimum 5 years of IT-related work experience with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
• Excellent presentation skills with the ability to guide conversations about complex software.
• Experience building and improving internal processes while delivering projects on time.
• Team player able to interact with all departments and levels, internally and externally.
• Knowledge of agile methodologies.

• Experience with Salesforce, Jira and CRMs.

We consider geographical location, experience, and performance in shaping compensation worldwide. In addition to base pay, we offer a performance-driven annual bonus and a range of benefits to reflect our values and local needs.

• Distributed work environment with twice-yearly team sprints in person; remote since 2004.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and recognition rewards.
• Annual holiday leave and maternity/paternity leave.
• Employee Assistance Programme and travel opportunities to meet colleagues.
• Travel upgrades for long-haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, we are shaping the future of AI, IoT and the cloud. We recruit globally and uphold high standards; excellence is expected.

Canonical has been remote-first since 2004. We offer a window into the world of 21st-century digital business and seek to challenge ourselves to think differently, work smarter, and raise our game.

Canonical is an equal opportunity employer.

We are an equal opportunity employer and provide information about privacy and recruitment practices as part of the application process. Please ensure you review Canonical's Recruitment Privacy Notice and Privacy Policy.

Info Pekerjaan:

• Perusahaan: Canonical Group Ltd
• Posisi: Enterprise Customer Success Manager (French speaker)
• Lokasi Kerja: Sulawesi Tengah
• Negara: ID

Cara Mengirimkan Lamaran:

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