Lowongan Kerja E-commerce & Live Commerce Specialist (100 remote) di Searching C

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Searching C sebagai posisi E-commerce & Live Commerce Specialist (100 remote). Jika Lowongan Kerja E-commerce & Live Commerce Specialist (100 remote) di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Searching C sebagai posisi E-commerce & Live Commerce Specialist (100 remote) dibawah ini sesuai dengan Kualifikasi anda.

ROLE SUMMARY

Own our Indonesia online growth: operate marketplace and social commerce stores, produce TikTok short videos, host live streams, manage TikTok Shop (and similar platforms), and build partnerships with influencers, distributors, and retailers. This role blends operations, content creation, and business development.

KEY RESPONSIBILITIES

• E-COMMERCE OPERATIONS & CUSTOMER SERVICE (CS)
• Launch and operate stores on Shopee, Tokopedia (via partner), and TikTok Shop: listings, pricing, inventory, promotions, vouchers/cashback, COD/wallet settings.
• CS ownership across TikTok Shop, Shopee/Tokopedia Chat, WhatsApp Business, and Instagram DM during business hours.
• Set and meet SLAs (first response and resolution); manage escalations, refunds/returns/exchanges; coordinate with 3PL for delivery issues.
• Build CS SOPs, macros, and FAQ (Bahasa + English); implement tagging, sentiment tracking, and service-recovery playbooks.
• Drive review generation, reply to reviews, and post-purchase follow-ups
• Weekly KPI reporting

TIKTOK CONTENT & LIVE HOSTING

• Plan, shoot, and edit short videos per week (mobile-first; CapCut or similar) with strong hooks and clear CTAs.
• Host live sessions per month; manage run-downs, on-air offers, pinned products, coupons, and moderation to drive conversion.
• (If not on camera, coordinate creators/talent and ensure content quality and brand voice.)

SOCIAL COMMERCE STORE OPERATIONS

• Own TikTok Shop backend: catalog, shipping templates, creator/affiliate onboarding, promo calendar (9.9 / 10.10 / 11.11 / 12.12), and post-live follow-ups.
• Test other live/social formats (Shopee Live, Instagram Shop/Reels shopping, Tokopedia affiliate content).
• PARTNERSHIPS & BUSINESS DEVELOPMENT
• Build an always-on influencer pipeline (nano to macro) with clear CPA/GMV targets; negotiate fees, affiliate %, and usage rights.
• Prospect and secure local distributors and retailers; prepare sell-in decks, MOQ bundles, and co-op marketing plans.
• Maintain a partner CRM; report weekly on pipeline, forecast, and closed-won deals.

MUST-HAVE QUALIFICATIONS

• 3+ years in e-commerce/social commerce in Indonesia (marketplaces, TikTok Shop, or brand D2C).
• Hands-on with Shopee/Tokopedia seller tools, TikTok Shop, Shopee Live/TikTok Live, chat operations, and promo mechanics.
• Proven experience handling buyer chat/CS (SLA management, refunds/returns, macros/FAQ).
• Comfortable on camera and/or directing creators; strong short-video and live-selling instincts.
• Tools: Google Sheets/Excel, CapCut/Final Cut/Premiere (basic OK), UTM/affiliate tracking.
• Languages: Bahasa Indonesia (native) and workable English.

NICE-TO-HAVE

• Existing relationships with Indonesian KOL/KOCs and e-commerce enablers.
• Experience pitching to retail chains/distributors.
• Basic Mandarin is a plus.

Job Types: Full-time, Contract

Contract length: 12 months

Language:

• English (Required)

Info Pekerjaan:

• Perusahaan: Searching C
• Posisi: E-commerce & Live Commerce Specialist (100 remote)
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan E-commerce & Live Commerce Specialist (100 remote) di kantor Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.