Lowongan Kerja Customer Support Manager (Indonesia) di Exely

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Exely sebagai posisi Customer Support Manager (Indonesia). Jika Lowongan Kerja Customer Support Manager (Indonesia) di Bali ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Exely sebagai posisi Customer Support Manager (Indonesia) dibawah ini sesuai dengan Kualifikasi anda.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a n utshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt responses and resolutions to their queries, handling feedback, and collaborating with other departments, including the technical support team. Fluency in Indonesia Bahasa is required, and you should also be able to communicate in English when needed.
Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.  

As a Customer Support Manager, you will:   

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers) 

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)  

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes  

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

Requirements

• Based in Bali, Indonesia, this is a remote job;
• Proficient in Indonesia Bahasa as a native language, and advanced level of English 

• Minimum of one year in customer service, preferably within an IT company or call center
• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous 
• Open to business travel as needed
• Excellent communication skills and willingness to work in a team 
• Analytical mindset with the ability to make data-driven decisions 
• Skills for solving work tasks and optimizing processes 
• Results-oriented approach and ability to work in a dynamic environment 
• Proficient in using CRM and computer software 
• Knowledge of ticket and helpdesk systems would be advantageous. 

Benefits

• Competitive salary based on experience; 

• Fully remote work with possibility to go on business trips; 

• Bonuses based on your KPI after 03 months of probation; 
• Private health insurance, and necessary work equipment (laptop and headset) provided after the probation period; 

• Start-up environment fast-paced and constantly growing, with full support from our established international team; 

• You will have a dedicated manager, with onboarding and constant support; 

• English Speaking Club with native teachers and colleagues from all over the world; 

• Online & Offline camps, workshops and gatherings; 

• Network with international colleagues through Random Coffee Program. 

Info Pekerjaan:

• Perusahaan: Exely
• Posisi: Customer Support Manager (Indonesia)
• Lokasi Kerja: Bali
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Support Manager (Indonesia) di kantor Bali di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.