Lowongan Kerja CUSTOMER SERVICE MANAGER - SPEAK MANDARIN di Lam Seng Hang Indonesia

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Lam Seng Hang Indonesia sebagai posisi CUSTOMER SERVICE MANAGER - SPEAK MANDARIN. Jika Lowongan Kerja CUSTOMER SERVICE MANAGER - SPEAK MANDARIN di Jakarta Selatan ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Lam Seng Hang Indonesia sebagai posisi CUSTOMER SERVICE MANAGER - SPEAK MANDARIN dibawah ini sesuai dengan Kualifikasi anda.

PT LAM SENG HANG RESIN AND RUBBER INDONESIA 

A group company of LAM SENG HANG INDONESIA

We are a reputable and fast-growing Tire Distribution company with headquarters in Singapore and present regionally throughout Asia.

We represent the largest tire manufacturer in mainland, Hangzhou Zhongce Rubber Co., Ltd. (ZC-RUBBER) established in Year 1958, No. 1 Tyre Manufacturer in China and the No. 10 of Top 75 Global Tyre Manufacturers in Year 2014.

 We have continued to support our customers with its wide network of tire resources, reasonable pricing and prompt services.

We are looking for experienced, energetic and motivated individuals to apply for the following positions based in Jakarta Kuningan area.

CUSTOMER SERVICE MANAGER - SPEAK MANDARIN

Based in JAKARTA 

JOB REQUIREMENTS

1. A degree in business, communications, or a related field is often preferred.

2. Several years of experience in customer service, with a progression into supervisory or management roles.

3. MUST be FLUENT in English And Mandarin. 

4. Solid understanding of customer service, end-to-end operational processes, and analytical methodologies.

5. Excellent interpersonal and communication skills, with a positive attitude

6. Ability to manage multiple tasks simultaneously, with strong organizational and time-management skills.

7. Proficient in using Microsoft PowerPoint, Word, and Excel for effective work output

8.  Essential Skills:

   • Problem-Solving: Ability to handle difficult situations and find solutions to customer complaints.

   • Leadership: Strong team management and motivational skills.

   • Empathy: Understanding customers' needs and ensuring they feel heard and valued.

   • Data-Driven Decision Making: Use of metrics and KPIs to monitor service levels and make improvements.

   • Technical Proficiency: Familiarity with CRM systems, customer service software, and data analysis tools.

JOB RESPONSIBILITIES

1. Team Leadership & Development: Manage, train, and mentor customer service representatives (CSRs).

2. Customer Experience Management: 

3. Ensure a high standard of customer satisfaction by resolving complaints and addressing customer feedback.

4. Analyze customer service metrics (e.g., average response time, first-call resolution rate).

5. Process Improvement: 

6. Develop and implement strategies for more efficient customer service processes.

7. Collaborate with other departments (sales, marketing, product teams) to address cross-functional service issues.

8. Policy & Procedure Management: Establish and enforce customer service policies and standards.

9. Technology & Tools Management: Oversee the use of customer service tools (CRM systems, helpdesk software).

10. Reporting & Analytics: 

11. Monitor and report on customer service performance using key metrics.

12. Use data analytics to inform decisions and improve customer satisfaction.

13. Handling Escalated Issues: Step in to handle complex or escalated customer issues that team members are unable to resolve.

14. Delivery Planning:  Ensure all orders deliveries are planned on a weekly/monthly basis

Only those selected for an interview will be contacted!

Info Pekerjaan:

• Perusahaan: Lam Seng Hang Indonesia
• Posisi: CUSTOMER SERVICE MANAGER - SPEAK MANDARIN
• Lokasi Kerja: Jakarta Selatan
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan CUSTOMER SERVICE MANAGER - SPEAK MANDARIN di kantor Jakarta Selatan di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.