Lowongan Kerja Customer Service Manager di Fohoway International Indonesia

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Fohoway International Indonesia sebagai posisi Customer Service Manager. Jika Lowongan Kerja Customer Service Manager di Jakarta Pusat ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Fohoway International Indonesia sebagai posisi Customer Service Manager dibawah ini sesuai dengan Kualifikasi anda.

CUSTOMER SERVISE MANAGER

About the role

This is an exciting opportunity to join PT. Fohoway International Indonesia, an international company engaged in the Health sector through Multi Level Marketing (MLM) as a Customer Service Manager. In this full-time role located in Central Jakarta, you will be responsible for managing and developing Customer Service Managers, building strong relationships with clients, providing the best service to customers and driving revenue growth for the business.

Qualifications

Education:

• Minimum Bachelor's degree in Communication, Management, Business Administration, or related field.

• Additional education in customer service, operational management, or CRM is an added advantage.

Work Experience:

• Minimum 5 years of experience in customer service, with a minimum of 2 years in a supervisory or managerial position.

• Preferably have experience in the Multi Level Marketing (MLM) industry, or banking and Digital services.

• Accustomed to managing customer care teams, call centers, and customer technical support.

• Experienced using CRM systems and customer service platforms (Zendesk, Freshdesk, etc.).

Job Responsibilities

• Lead the customer service team to ensure that customer complaints and requests are handled quickly, professionally, and satisfactorily.

• Develop and implement efficient customer service SOPs that are oriented towards customer satisfaction.

• Monitor and evaluate the performance of the customer care team based on KPI (response time, resolution rate, CSAT).

• Coordinate with the technical, billing, and provisioning teams to resolve customer issues comprehensively.

• Develop strategies to improve service quality based on customer interaction feedback and trends.

• Manage the training and development of the customer service team to improve productivity and service quality.

• Prepare monthly reports on customer issues, complaint trends, and customer satisfaction levels to management.

Additional Qualifications

• Excellent interpersonal communication skills.

• Patient, thorough, empathetic, and able to handle difficult situations calmly.

• Result-oriented and customer satisfaction.

• Able to make work process improvements based on data and customer analysis

Info Pekerjaan:

• Perusahaan: Fohoway International Indonesia
• Posisi: Customer Service Manager
• Lokasi Kerja: Jakarta Pusat
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Service Manager di kantor Jakarta Pusat di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.