Lowongan Kerja Agent Contact Center di Tera Data Indonusa

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Tera Data Indonusa sebagai posisi Agent Contact Center. Jika Lowongan Kerja Agent Contact Center di Jakarta Timur ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Tera Data Indonusa sebagai posisi Agent Contact Center dibawah ini sesuai dengan Kualifikasi anda.

1. High school diploma or equivalent required; Associate's or Bachelor's degree preferred.2. Previous experience in customer service or call center environment is advantageous.3. Excellent communication skills, both verbal and written.4. Strong interpersonal skills and the ability to build rapport with customers.5. Proficiency in using computer systems and customer service software.6. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.7. Flexibility to work rotating shifts, including evenings, weekends, and holidays

Responsibilities:

1. Handle inbound and outbound customer inquiries and requests via phone, email, and chat.2. Provide accurate and timely information to customers regarding products, services, and policies.3. Assist customers with account management, order processing, and issue resolution.4. Document all customer interactions, inquiries, and resolutions accurately and thoroughly in the CRM system.5. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.6. Follow company policies and procedures regarding customer service, data privacy, and compliance.7. Meet or exceed performance goals for call quality, response time, and customer satisfaction.8. Stay updated on product updates, promotions, and company policies through training and self-study.9. Collaborate with other team members and departments to ensure seamless customer service delivery.10. Provide feedback and suggestions for process improvements and optimization.

Info Pekerjaan:

• Perusahaan: Tera Data Indonusa
• Posisi: Agent Contact Center
• Lokasi Kerja: Jakarta Timur
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Agent Contact Center di kantor Jakarta Timur di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.