Lowongan Kerja Workforce Management & Data Reporting - Operations (Yogyakarta) di Shopee

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Shopee sebagai posisi Workforce Management & Data Reporting - Operations (Yogyakarta). Jika Lowongan Kerja Workforce Management & Data Reporting - Operations (Yogyakarta) di Yogyakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Shopee sebagai posisi Workforce Management & Data Reporting - Operations (Yogyakarta) dibawah ini sesuai dengan Kualifikasi anda.

Job Description:

• Analyze data from BI and Marketing to create, monitor, and adjust CS (L1 & L2) schedules, ensuring optimal daily resource coverage
• Forecast manpower planning within the CS Team (based on forecast projection from BI), in order to ensure adequate daily resource coverage
• Create, compile, and report, all KPI/CSAT/best performance, and scorecard achievements in Operations from Sales Force
• Ensure timely, accurate and consistent delivery of daily, weekly and monthly reports to stakeholders
• Develop, automate, and maintain reporting dashboard and tools using platforms such as Google Sheets, SQL, Data Suite, Looker and other relevant system
• Provide ad hoc data analysis and reporting to address urgent operational needs and enable informed decision making

Requirement:

• Min. Bachelor's Degree in any major
• Min. 1 years of working experience in related field (experiencing in WFM such as forecasting, scheduling and data reporting would be an advantage)
• Good with numbers and data interpretation
• Able to use a statistical approach on data storytelling
• Excellent verbal and written communication skills to communicate with agents, supervisors and other stakeholders
• Clear and concise communication to provide real-time feedback, guidance, and instructions to agents and supervisors
• Able to provide and develop reporting or dashboards from scratch
• Familiar using Excel and SQL

Info Pekerjaan:

• Perusahaan: Shopee
• Posisi: Workforce Management & Data Reporting - Operations (Yogyakarta)
• Lokasi Kerja: Yogyakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Workforce Management & Data Reporting - Operations (Yogyakarta) di kantor Yogyakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.