Lowongan Kerja Telesales and Customer Success di Nityo Infotech

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Nityo Infotech sebagai posisi Telesales and Customer Success. Jika Lowongan Kerja Telesales and Customer Success di Jakarta Selatan ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Nityo Infotech sebagai posisi Telesales and Customer Success dibawah ini sesuai dengan Kualifikasi anda.

Key Responsibilities

A. Digital Sales & Client Conversion (60%)

● Actively drive digital sales for Dana Talangan, meeting targets of IDR 2B monthly disbursement and ≥15 new clients with the help of the growth/ marketing team.

● Ensure an application-to-disbursal conversion rate of ≥80% and IPA Rate ≥7%

● Utilize CRM/LMS for pipeline management and perform proactive follow-ups to accelerate closing.

B. Customer Success & Retention (20%)

● Meet SLA: Email replies within 2 working hours, WhatsApp/IG cleared daily with zero backlog.

● Handle escalations and client concerns proactively to deliver a seamless experience.

● Document at least 2 customer success stories per quarter demonstrating empathy and solution-driven support.

C. Cross-Functional Collaboration

● Share marketing insights from client conversations—minimum 2 per month.

● Collaborate with Risk and Credit Ops to ensure 100% SLA compliance for documentation collection.

● Participate in system audits (CRM, AI Agent, LOS) with at least 3 actionable insights per quarter.

● Participate in at least 1 cross-team project each quarter (e.g., campaign design,

pre-approval flow, educational content).

Education

● At least a Bachelor's degree from a reputable university (Economics, Finance,

Management, or related fields) with strong academic and analytical skills.

Experience

● Mandatory 2-3 years of telesales experience in a fast-growing bank or fintech

company, specifically selling loan products (KTA, credit, etc.), with a proven track record of achieving targets.

● Proven ability in consultative selling—understanding client needs, tailoring solutions,

and building trusted relationships.

Skills & Attributes

● Excellent written and verbal communication—persuasive, empathetic, and

customer-centric.

● Able to communicate in English (mandatory).

● Strong familiarity with CRM/LMS, sales pipeline management, funnel conversion, and

analytics.

● Highly target-oriented, detail-focused, and structured in execution.

● Proactive in identifying process improvements and automation opportunities.

• Financial Services

Info Pekerjaan:

• Perusahaan: Nityo Infotech
• Posisi: Telesales and Customer Success
• Lokasi Kerja: Jakarta Selatan
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Telesales and Customer Success di kantor Jakarta Selatan di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.