Lowongan Kerja Technical Support Specialist di Lenovo

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Lenovo sebagai posisi Technical Support Specialist. Jika Lowongan Kerja Technical Support Specialist di Jakarta Pusat ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Lenovo sebagai posisi Technical Support Specialist dibawah ini sesuai dengan Kualifikasi anda.

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

Description and Requirements

Lenovo Premier Support Specialist Technical Support

The Position: This role is primarily a technical role within the newly created Premium Technical Support team based in KL, Malaysia. In this role you be delivering best in class support to Lenovo premium customers over email and phone you will be accurately diagnosing reports problems within the client product portfolio (notebooks, desktops % tablets), dispatching parts and or an engineer to site as needed. This activity will also include working on customer escalations with support from a Level 2 Engineer and Technical Account Manager as needed.

In this role you will receive continuous technical development and training as a part of an expanding team. The incumbent will be providing Tier 2 Tier 3 desktop support as well as support for end - user devices.

The Responsibilities of the Role:

• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.

• Troubleshooting to identify hardware or software products that are defective.

• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.

• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.

• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.

• Monitors own “Open Case” workload and drives to closure.

• Answering support queries via phone, email, messaging, helpdesk applications and face to face.

• Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.

• Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.

• Packaging, deployment, and patching of applications.
• Assistance with maintenance and support of deployment infrastructure.

• Provide support and ownership for on-going company audits and/or certification requirements.

• Monitor team adherence to policies and procedures.

• Network monitoring and maintenance.

The Requirement for the Role:

• Working Knowledge of Windows Operating Systems and MS Products.

• Proven ability to troubleshoot Client solutions.

• Effective communication skills at all levels - written and verbal - English language.

• Superior customer service skills

• Proven ability to learn new and complex technology.

• Able to prioritize in a fast paced, dynamic work environment.

Info Pekerjaan:

• Perusahaan: Lenovo
• Posisi: Technical Support Specialist
• Lokasi Kerja: Jakarta Pusat
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Technical Support Specialist di kantor Jakarta Pusat di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.