Deskripsi Pekerjaan:
Info Terbaru Seputar Pekerjaan dari Perusahaan TechTalent Platform - Kreno Sdn Bhd sebagai posisi Tech Support (Remote). Jika Lowongan Kerja Tech Support (Remote) di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.
Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari TechTalent Platform - Kreno Sdn Bhd sebagai posisi Tech Support (Remote) dibawah ini sesuai dengan Kualifikasi anda.
Responsibilities
- Identifying software solutions.
- Troubleshooting technical issues.
- Diagnosing and identifying bugs.
- Speaking to employees to quickly get to the root of their problem.
- Providing timely and accurate employee feedback.
- Talking employees through a series of actions to resolve a problem.
- Following up with employees to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Review Logs and understand the issue
- Monitoring alerts and Dashboards
Qualifications/Experience
- BSc in Computer Science or related field.
- Excellent knowledge of software and application design and architecture.
- A technical mindset with great attention to detail.
- Understanding of software quality assurance principles.
- Experience with software development lifecycle (SDLC) processes.
- Experience with service-oriented architecture (SOA).
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Experience in Logs Monitoring tools like Grafana
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication skills
- Understanding of web security standards and best practices.
- CRM knowledge will be a plus
- Experience with Tech Support on L1 and L2 level
- Able to review Logs and understand the issue
- Ability to perform root cause analysis and reports
- Confident with SQL and writing database queries
- Keen to work with dashboards and alerts and how to respond to those on a timely manner
- Able to work under pressure when issues occur
- Basic understanding of javascript and python
- Knowledge in Metatrader platforms and networking
Job Type: Full-time
Application Question(s):
- Have you provided L1 or L2 tech support in your current or previous role?
- Are you familiar with Grafana or other log monitoring tools?
- Can you confidently write SQL queries to support debugging or issue resolution?
- Have you used Metatrader platforms in a professional setting?
- Do you have experience working with service-oriented architecture (SOA)?
- Notice period
- Expected Salary
Info Pekerjaan:
- Perusahaan: TechTalent Platform - Kreno Sdn Bhd
- Posisi: Tech Support (Remote)
- Lokasi Kerja: Jakarta
- Negara: ID
Cara Mengirimkan Lamaran:
Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Tech Support (Remote) di kantor Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.
Halaman Selanjutnya »