Lowongan Kerja Services & Claim Transformation Lead di Fuse

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Fuse sebagai posisi Services & Claim Transformation Lead. Jika Lowongan Kerja Services & Claim Transformation Lead di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Fuse sebagai posisi Services & Claim Transformation Lead dibawah ini sesuai dengan Kualifikasi anda.

We are looking for a highly analytical and tech-savvy Claims & Services Transformation Lead  to lead the continuous improvement of our claims and customer service functions. This role focuses on driving efficiency, automation, and insight-driven decisions across our operational workflows. You will manage a customer services team while partnering closely with business team, product, data, and engineering teams to build scalable, tech-enabled solutions.

• Oversee and optimize end-to-end claims workflows, with a focus on automation, digitization, and cycle time reduction. 
• Lead initiatives to improve processes using data, systems, and user feedback — including RPA, AI models (fraud detection, NLP), and workflow tools.
• Analyze claim and services data to uncover inefficiencies, build dashboards, track performance, and propose actionable solutions.
• Collaborate with Tech, Product, and Data teams to scope and implement tools that improve accuracy, speed, and user satisfaction.
• Continuously refine SOPs, SLAs, and escalation protocols to ensure operational consistency and excellence.
• Lead and manage customer service and claims support team, ensuring performance and service quality across channels (WhatsApp, phone, email).
• Engage with insurer partners when needed to coordinate resolution for escalated claims or systemic issues.

• 3+ years of experience in process improvement, operations analytics, or digital transformation, ideally in tech-enabled businesses (e.g., fintech, healthtech, B2C platforms, shared services).
• Demonstrated ability to optimize operational processes using data, tools, and systems.
• Strong analytical mindset with the ability to work with Excel, SQL, or BI tools (e.g., Power BI)
• Experienced in using or managing teams that use platforms such as: Freshdesk, Kapture, VoIP, WhatsApp, Email, Lark.
• Strong project management skills, especially in cross-functional environments involving Tech and Product teams.
• Proven leadership experience in managing operations or customer service teams.
• Exposure to insurance, claims management, or regulatory workflows is a plus
• Clear communication skills and stakeholder management ability.

At FUSE, we're redefining how insurance works — turning processes into seamless, tech-powered experiences. With operations across Indonesia, Thailand, and Vietnam, we're building one of Southeast Asia's most advanced AI Driven insurance technology.

Here, your impact is immediate:You won't just run operations — you'll transform them.You won't just respond to problems — you'll build systems that prevent them.You won't just follow change — you'll lead it.

Join us if you're ready to optimize with AI, lead with data, and turn service workflows into intelligent, scalable systems

Info Pekerjaan:

• Perusahaan: Fuse
• Posisi: Services & Claim Transformation Lead
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Services & Claim Transformation Lead di kantor Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.