Lowongan Kerja Service Delivery Manager di Hemmersbach

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Hemmersbach sebagai posisi Service Delivery Manager. Jika Lowongan Kerja Service Delivery Manager di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Hemmersbach sebagai posisi Service Delivery Manager dibawah ini sesuai dengan Kualifikasi anda.

• C1 English
• Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services
• Degree in Computer Science, Management, Economics or equivalent field
• Relevant professional certifications such as PMP, ITIL, or similar
• Bachelor's degree in Computer Science, Engineering, or a related field preferred
• More than 5 years of experience as a Service Delivery Manager in IT field

As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients. The ideal candidate will have experience in managing a field engineering team on a nationwide level, strong technical skills, and excellent communication and leadership skills.

Tasks and Responsabilities:

• Have primary responsibility for implementing requirements of the customer contract, defining, planning, tracking and managing the assigned project successfully with support of Global Manager, Service Delivery.
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment.
• Serve as point of contact for the operational customer contacts and to be the focal point for all operational issues relevant to each project. You will be the connection between customers and your engineers.
• You will be responsible for the compliance of Service Level Agreements (SLA) within your projects, recognize optimization requirements in processes/services and initiate the necessary steps.
• You will be responsible for managing and meeting the commercial requirements of your assigned projects.
• Effectively address any escalations timely.
• Accountable for quality of service and performance.
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner.
• Work with internal and third party teams to ensure actions are taken and completed to protect and improve services.
• Work across the business to provide effective communication on important matters and build relationships with other teams to ensure effective dialogue between departments.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Info Pekerjaan:

• Perusahaan: Hemmersbach
• Posisi: Service Delivery Manager
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Service Delivery Manager di kantor Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.