Deskripsi Pekerjaan:
Info Terbaru Seputar Pekerjaan dari Perusahaan Kredivo Group sebagai posisi Merchant Trainer Manager. Jika Lowongan Kerja Merchant Trainer Manager di Indonesia ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.
Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Kredivo Group sebagai posisi Merchant Trainer Manager dibawah ini sesuai dengan Kualifikasi anda.
This role will be responsible in leading the development and execution of training programs for Merchant onboarding and Field Trainer. This role ensures all merchants understand the Kredivo transaction Journey flow and Kredivo's Product Knowledge. Also ensure The Field Trainers (FTs) receive proper training through the TFT program, which will have an impact on the scorecards of the FTs.
KEY RESPONSIBILITIES :
1. Trainer (Merchants & Field Trainers)
- Deliver Training Programs
- Conduct onboarding and refresher training sessions for merchants and field trainers (FTs).
- Ensure understanding of Kredivo's products, features, and transaction flow.
2.Develop and Maintain Training Materials - Create and update training manuals, presentation decks, video tutorials, and assessment tools.
- Localize materials based on regional needs when necessary.
3. Train-the-Trainer (TFT) Program Execution - Implement and facilitate TFT programs to equip field trainers with effective training and communication skills.
- Ensure FTs are aligned with Kredivo's SOPs, compliance standards, and merchant engagement practices.
- Ensure the FTs receive an expected scorecard after completing the training program.
4. Evaluate Training Effectiveness - Monitor and assess learning progress through tests, feedback forms, and performance tracking.
- Provide post-training support and follow-up to ensure knowledge application in the field.
5.
Support Field Team Performance - Work closely with the merchant and operations teams to identify gaps and provide targeted training interventions.
- Align training efforts with FT scorecards and performance metrics.
- Coordinate with Stakeholders
6. Share regular reports and insights from training sessions with relevant stakeholders. - Maintain Training Records
- Track attendance, completion rates, and learning outcomes in a structured and organized manner.
- Ensure compliance with internal documentation standards.
7. Continuous Improvement - Stay updated on market practices and learning trends.
- Continuously improve training approaches based on feedback and operational changes.
REQUIREMENTS : - Bachelor's degree in Education, Communications, Business, or a related field.
- Minimum 2 years of experience in training, field operations, or merchant engagement (preferably in fintech, retail, or financial services)
- Experience in facilitating both in-person and virtual training sessions.
- Strong understanding of training and adult learning principles.
- Excellent communication and presentation skills.
- Ability to simplify complex information into easy to understand content.
- Comfortable engaging with different levels of participants (from field agents to Merchants managers).
- Strong organizational and time management skills.
- Able to evaluate training effectiveness and translate insights into actionable improvements.
- Proficient in Microsoft Office / Google Workspace (Slides, Sheets, Docs).
- Ability to create digital training content is a plus (Canva, PowerPoint, basic video editing).
- Willing to travel across various regions in Indonesia.
#LI-ZD1
Info Pekerjaan:
- Perusahaan: Kredivo Group
- Posisi: Merchant Trainer Manager
- Lokasi Kerja: Indonesia
- Negara: ID
Cara Mengirimkan Lamaran:
Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Merchant Trainer Manager di kantor Indonesia di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.
Halaman Selanjutnya »