Member Retention Manager

Selamat Datang di Situs Lowongan Kerja Indonesia Terbaru 2026 dan Saat ini kami ingin memberitahukan Info Terbaru Mengenai Informasi Loker dari Perusahaan PT Fitness First Indonesia dengan posisi Member Retention Manager. Untuk selengkapnya silahkan baca deskripsi lowongan kerja di bawah ini dengan seksama dan teliti, beserta persyaratan minimal lowongan kerja di yang telah tertera dan dijelaskan di bawah ini.

PT Fitness First Indonesia melalui program rekrutmennya saat ini sedang membuka lowongan kerja untuk posisi Member Retention Manager di Jakarta Raya yang bertujuan untuk meningkatkan kinerja operasional di dalam maupun luar kantor PT Fitness First Indonesia. Perusahaan Tersebut sedang mencari calon tenaga kerja yang siap diterjunkan ke setiap divisi bagian perusahaan yang sesuai dengan posisi, kemampuan dan keahlian para pencari kerja tersebut. Berikut ini adalah detail lengkap persyaratan untuk posisi Member Retention Manager di Jakarta Raya Perusahaan PT Fitness First Indonesia:

Job description

• Ensure all new join members receive a Welcome Interview and Pre-Activity Readiness Questionnaire.
• Identify member needs and retain members, provide quality member service through front desk and all aspects of the club.
• Handle member enquiries (club operations, billing enquiries, suggestions, terms & conditions, etc.) within the club and provide response within 48 hours – preferably within 24 hours where opportunity allows.
• Inspect and review member survey tools, addressing concerns to the Club General Manager in weekly meeting forums or as required.
• Make pro-active contact with high-risk members according to retention strategy.
• Handle cancellation requests immediately or by follow up appointment should circumstance necessitate, following correct departure protocol.
• Active participation in planning and execution of member retention activities.
• Always ensure updated product knowledge including all benefits, facilities and services offered by CF and FF club.
• Maintain up to date price lists and ensure a clear understanding of membership fees and features for all memberships offered by your club.
• Have a genuine interest in the latest developments within the fitness industry and specifically the benefits of the exercise to communicate to members.
• Role-play daily with your GM to maintain communication and retention skills.
• Attend and receive member retention training from GM and L&D department.
• Deliver core competencies daily, including but not limited to welcome interviews, retention calls, birthday calls, member satisfaction calls, handling cancellation requests and member enquiries.
• Obligation will be to develop and maintain an effective working knowledge of all departments within the club which encompasses:Members, General Manager, Sales staff, Operations Staff, Fitness Team
• Have a clear understanding and comply with all administrative procedures specified in the operations manual.
• Communicate all rules and regulations of the club to all members in accordance with company standards.

Job Specification

• Minimum 1 year experience as minimum as an Assistant Manager in a service and hospitality sector. Managerial level applicant is preferred.
• Customer Service Orientation.
• Building and maintaining relationship.
• Teamwork, multi-functional and strong leadership style.
• Good leadership skills.
• Good communication skills with all levels of business.
• Strong desire and ability to motivate and inspire people and teams.
• Ability to respond efficiently to both feedback and situational challenges.
• Computer literate.