IT Support Staff

Selamat Datang di Situs Lowongan Kerja Indonesia Terbaru 2026 dan Saat ini kami ingin memberitahukan Info Terbaru Mengenai Informasi Loker dari Perusahaan TACO Group dengan posisi IT Support Staff. Untuk selengkapnya silahkan baca deskripsi lowongan kerja di bawah ini dengan seksama dan teliti, beserta persyaratan minimal lowongan kerja di yang telah tertera dan dijelaskan di bawah ini.

TACO Group melalui program rekrutmennya saat ini sedang membuka lowongan kerja untuk posisi IT Support Staff di Jakarta yang bertujuan untuk meningkatkan kinerja operasional di dalam maupun luar kantor TACO Group. Perusahaan Tersebut sedang mencari calon tenaga kerja yang siap diterjunkan ke setiap divisi bagian perusahaan yang sesuai dengan posisi, kemampuan dan keahlian para pencari kerja tersebut. Berikut ini adalah detail lengkap persyaratan untuk posisi IT Support Staff di Jakarta Perusahaan TACO Group:

Responsibilities:

• Receive and log incidents and service requests through the helpdesk/ticketing system.

• Perform initial analysis (first-level diagnosis) and provide immediate solutions for issues that can be resolved at the first level.

• Escalate complex issues to the relevant teams/departments for further investigation and resolution.

• Ensure all incidents and service requests are handled within the agreed SLA (response and resolution time).

• Conduct testing after fixes, patches, or deployments to ensure applications are functioning properly.

• Monitor daily application performance (core and non-core systems) to detect potential issues proactively.

• Develop and maintain documentation and knowledge base for common issues (FAQ/SOP).

• Ensure data security and confidentiality during incident handling processes.

• Provide operational support, including on-call support outside working hours when required for critical systems.

Qualifications:

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, or a related field.

• Minimum 2 years of experience as an IT Application Support or in a related role.

• Strong ability to create and analyze flowcharts and manage documentation (BRD, FSD, UAT scenarios).

• Excellent analytical skills, with strong verbal and written communication abilities.

• Detail-oriented, responsible, and able to work collaboratively.

• Able to work independently as well as in a team environment.