Lowongan Kerja Guest Service Reservation Agent di Accor

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Accor sebagai posisi Guest Service Reservation Agent. Jika Lowongan Kerja Guest Service Reservation Agent di Jakarta Pusat ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Accor sebagai posisi Guest Service Reservation Agent dibawah ini sesuai dengan Kualifikasi anda.

Company Description

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital's must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta's largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.

Job Description

Guest Service & Communication

• Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner.

• Offer upselling opportunities to maximize room revenue and enhance guest experience.

• Handle special requests, VIP reservations, and group bookings with attention to detail.

System & Process Management

• Enter reservations accurately into the system (Opera or relevant PMS/CRS).

• Process amendments, cancellations, and no-shows according to standard procedures.

Coordination & Reporting

• Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events.

• Ensure group blocks and allotments are managed effectively.

Standards & Compliance

• Ensure all reservations comply with company policies, brand standards, and data privacy regulations.

• Maintain confidentiality of guest and company information at all times

Qualifications

Qualifications & Requirements:

• Previous experience in reservations or front office is preferred.

• Knowledge of Opera PMS or similar reservation systems is an advantage.

• Strong communication skills in English and Bahasa Indonesia.

• High attention to detail and accuracy.

• Customer-focused, with a proactive and solution-oriented mindset.

• Able to work under pressure and in a team environment.

Additional Information

Why Join Us?

• Opportunity to be part of a leading international hospitality brand.
• Career growth and development within Accor Hotels.
• Dynamic and supportive work environment.

Info Pekerjaan:

• Perusahaan: Accor
• Posisi: Guest Service Reservation Agent
• Lokasi Kerja: Jakarta Pusat
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Guest Service Reservation Agent di kantor Jakarta Pusat di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.