Lowongan Kerja Guest Service Agent di Hotel Majapahit Surabaya

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Hotel Majapahit Surabaya sebagai posisi Guest Service Agent. Jika Lowongan Kerja Guest Service Agent di Kecamatan Genteng ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Hotel Majapahit Surabaya sebagai posisi Guest Service Agent dibawah ini sesuai dengan Kualifikasi anda.

Job Summary

 As Guest Sevice Agent, your main responsibility is to warmly welcome guests to the hotel and assist them with any queries they have during their stay. You provide guests with an efficient and smooth check in and check out and ensure that all billing is complete and accurate. As a key member of the Front Office team, you always seek to anticipate guest's needs to help ensure that their stay is a memorable one.

Job Description:

• A customer-oriented mindset with a commitment to delivering outstanding service.

• Handle guest complaints and resolve issues promptly

• Provide general information to customers and guests in a good and helpful manner.

• Coordinate with other departments to ensure smooth operations

• Maintain accurate records and reports

• Implement and maintain standard operating procedures

• Ensure compliance with all relevant regulations

• Ensure the front desk is clean and organized

• Manage room reservations and cancellations

• Assist with check-in and check-out processes

• Handle cash and credit transactions accurately

• Maintain a positive and professional demeanor at all times

• Assist with marketing and promotional activities

• Ensure security and safety protocols are followed

• Basic knowledge about Surabaya and activities are available in the city in order to provide information for guests.

• Ability to operate manual and automatic vehicles with minimum 2 years driving experience

• Ensure security and safety protocols are followed

• Perform other duties as assigned (e.g., luggage handling, Concierge support)

Qualifications

•  Diploma in Hospitality Management or equivalent.

• Minimum of 2 years of experience in a front office role within a luxury hotel setting

• Excellent verbal and written communication skills

• Customer-focused with a commitment to excellence.

• Excellent communication and interpersonal skills.

• Ability to handle stressful situations with grace.

• Strong organizational and multitasking abilities.

• Attention to detail and problem-solving skills.

• Ability to work flexible hours, including weekends and holidays.

• Knowledge of front office operations and procedures.

• Ability to work independently and as part of a team.

• Professional appearance and demeanor.

• Strong conflict resolution skills.

•  Ability to maintain confidentiality.

• A valid driver's license

•  Knowledge of relevant regulations and compliance requirements.

•  Proficiency in Opera and Microsoft 365

Info Pekerjaan:

• Perusahaan: Hotel Majapahit Surabaya
• Posisi: Guest Service Agent
• Lokasi Kerja: Kecamatan Genteng
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Guest Service Agent di kantor Kecamatan Genteng di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.