Lowongan Kerja Front Office Supervisor di Selong Selo Group

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Selong Selo Group sebagai posisi Front Office Supervisor. Jika Lowongan Kerja Front Office Supervisor di Lombok ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Selong Selo Group sebagai posisi Front Office Supervisor dibawah ini sesuai dengan Kualifikasi anda.

Job Title: Front Office Supervisor

Department: Front OfficeLocation: Selong Selo Resort, LombokReports to: Front Office Manager / Rooms Division Manager

Job Summary:

The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office team to ensure exceptional guest service, smooth check-in/check-out processes, and proper coordination between departments. This role acts as a key point of contact for both guests and team members, helping to maintain high service standards and resolve any operational issues that may arise.

Key Responsibilities:

1. Team Leadership & Daily Supervision

   • Supervise and support the Front Office team, including Guest Service Agents, Bell staff, and other front-line associates.

   • Monitor daily operations to ensure efficient check-in/out processes, proper handling of guest requests, and overall service consistency.

   • Conduct shift briefings and ensure proper shift handovers.

2. Guest Experience & Problem Resolution

   • Handle guest concerns and complaints effectively, ensuring timely and satisfactory resolution.

   • Personally attend to VIPs, return guests, and special requests to enhance guest satisfaction.

   • Ensure that all team members provide personalized and professional service at all times.

3. Administrative Duties

   • Review and validate daily front office reports and transactions.

   • Monitor occupancy, room allocation, and arrivals/departures in coordination with the Reservations team.

   • Assist in preparing duty rosters and managing team schedules.

4. Interdepartmental Coordination

   • Liaise closely with Housekeeping, Maintenance, Security, and F&B teams to ensure guest needs are met seamlessly.

   • Act as a communication bridge between the Front Office and other operational departments.

5. Training & Performance Monitoring

   • Mentor, train, and motivate front office staff to maintain service quality.

   • Provide on-the-job coaching and contribute to performance reviews.

   • Support the implementation of service improvement initiatives.

6. System & SOP Compliance

   • Ensure adherence to the resort's SOPs, service standards, and health & safety guidelines.

   • Maintain proficiency in the Property Management System (e.g., Opera, VHP) and train staff as needed.

Requirements:

• Minimum 2 years of experience in front office operations, with at least 1 year in a supervisory role.

• Strong communication and leadership skills.

• Fluent in English and Bahasa Indonesia (spoken & written).

• Familiarity with hotel PMS systems (VHP, Opera, or equivalent).

• Ability to remain calm and professional under pressure.

• Willing to work flexible shifts, including weekends and holidays.

Preferred Qualifications:

• Experience in luxury resort or villa environments.

• Guest-centric mindset with problem-solving orientation.

• Knowledge of local attractions and concierge-style service is a plus.

Info Pekerjaan:

• Perusahaan: Selong Selo Group
• Posisi: Front Office Supervisor
• Lokasi Kerja: Lombok
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Front Office Supervisor di kantor Lombok di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.