Lowongan Kerja Freelance Quality Control Customer Experience di ASTRO

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan ASTRO sebagai posisi Freelance Quality Control Customer Experience. Jika Lowongan Kerja Freelance Quality Control Customer Experience di Jawa ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari ASTRO sebagai posisi Freelance Quality Control Customer Experience dibawah ini sesuai dengan Kualifikasi anda.

Responsibilities

• Conduct monthly sampling of chats from Customer Care Unit (CCU) and Hub Care Unit (HCU) to evaluate customer interactions
• Perform monthly sampling of calls and chat from the CCU, and HCU to assess call quality
• Gather sampling error data and report it to the Supervisor
• Review daily records to identify and correct errors in complaint mapping data
• Analyze patterns identified during QC evaluations and formulate improvement plans to enhance the customer experience
• Develop monthly quiz questions to test CX team product knowledge
• Export Productivity HCU and CCU

Requirements

• Experience as Quality Control Live chat and call
• Proficient in using Microsoft Excel or Google Spreadsheets
• Data analysis skills and experience in compiling evaluation results reports
• Experienced in Customer Service Quality Assurance will be an advantage
• Good critical thinking, problem solving skills, and have high initiative with strong curiosity
• Flexible and able to adapt to a fast and dynamic work environment
• Willing to work on a 6-months freelance duration
• Willing WFO from Jakarta Barat (5HK)

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Quality Assurance

Industries

• Technology, Information and Internet

Info Pekerjaan:

• Perusahaan: ASTRO
• Posisi: Freelance Quality Control Customer Experience
• Lokasi Kerja: Jawa
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Freelance Quality Control Customer Experience di kantor Jawa di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.