Lowongan Kerja Customer Support Representative di Bruntwork

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Bruntwork sebagai posisi Customer Support Representative. Jika Lowongan Kerja Customer Support Representative di Metro ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Bruntwork sebagai posisi Customer Support Representative dibawah ini sesuai dengan Kualifikasi anda.

This is a remote position.

Job Highlights:

• Contract type: Independent Contractor
• Schedule: 40 hours per week; Monday to Friday 9:00am - 5:30pm (30mins unpaid lunch break)
• Client Timezone: Sydney Australian

Client Overview

Join a dynamic e-commerce startup that's revolutionizing the furniture retail space! Our client is an innovative online retailer specializing in high-quality furniture, operating multiple Shopify stores. As a growing company, they're looking for passionate individuals to help shape their customer experience and drive their expansion in the competitive e-commerce market.

Job Description

Are you ready to be at the forefront of customer service in a rapidly growing e-commerce environment? We're seeking a dedicated Customer Support Virtual Assistant to become the voice of our client's brand. In this role, you'll be instrumental in managing customer relationships, from initial inquiries to after-sales support. You'll work with cutting-edge e-commerce platforms and inventory systems, providing crucial support to customers throughout their shopping journey. This position offers a unique opportunity to grow with a startup, where your contributions will have a direct impact on the company's success and customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customer inquiries via online chat and phone calls, ensuring prompt and professional responses
• Provide comprehensive information on product availability, ongoing sales promotions, and accurate delivery timelines
• Handle pre-sales inquiries with enthusiasm, supporting the sales process and helping to convert leads into customers
• Efficiently process and track orders using the SingSeven inventory system, ensuring accuracy and timeliness
• Address after-sales issues with empathy and problem-solving skills, including managing damaged goods claims
• Collaborate with the internal team to resolve complex customer issues and contribute to improving service processes
• Assist with general administrative tasks to support the smooth operation of the business
• Adapt to the evolving needs of a growing startup, including potential weekend or holiday work with notice

• 3+ years of customer support experience preferably in an e-commerce or retail sectors
• Fluent English speaker with excellent written and verbal communication skills
• Familiarity with inventory management systems and e-commerce platforms; experience with Shopify is a plus
• Strong problem-solving skills and ability to work independently in a remote setting
• Tech-savvy with the ability to quickly learn and adapt to new software and systems
• Excellent time management skills and ability to prioritize tasks effectively
• Positive attitude and passion for delivering exceptional customer experiences
• Reliable internet connection and quiet work environment for handling customer calls
• Flexibility to occasionally work weekends or holidays as the business grows (with advance notice)

Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_27047_JOB

Info Pekerjaan:

• Perusahaan: Bruntwork
• Posisi: Customer Support Representative
• Lokasi Kerja: Metro
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Support Representative di kantor Metro di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.