Lowongan Kerja Customer Success Executive di PT Eezee Technologies Indonesia

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan PT Eezee Technologies Indonesia sebagai posisi Customer Success Executive. Jika Lowongan Kerja Customer Success Executive di Batam ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari PT Eezee Technologies Indonesia sebagai posisi Customer Success Executive dibawah ini sesuai dengan Kualifikasi anda.

Key Responsibilites :

1. Responsible to handle all customer queries from all engagement channels (Calls, Email & Chat)

2. Ensuring customer enquiries are addressed in a timely manner in the areas of:

Pushing timely quotations through Eezee system (QnF; liaising with Sourcing and Order Management Team)

3. Updating customers on stock availability

Updating customers on logistic arrangements

Claim, exchange & refund

4. Working with Sales Team (BD) to ensure a seamless onboarding of Enterprise accounts

5. Gain deep familiarity with Key and SML account requirements in collaboration with the

Buyer and Account Management team

Regular purchase cycles - trigger re-stock notifications and monitoring orders on Industry categorization by collaborating with BD or Seller Team

Product requirements and criteria

6. Understanding customer needs through active listening and need-based questions

7. Uphold customer service standards by being Eezee's champion on:

Voice procedures

Being a partner to our clients, we represent client's needs and requirements

Building a relationship with our customers

8. Collaborating with Seller, Operations and PIMS (Product Category) teams to ensure a consistent tracking of key data points for reporting

9. Have a deep understanding of Customer SLAs targets and meeting department requirements in a collaborative manner

Requirements :

1. At least 1-2 years of experience in Customer Success is a must

2. Experience in Outsourced Procurement/Sourcing/B2B is highly preferred

3. Experience in supporting commercial/sales team in revenue generation

4. Industrial savvy is highly preferred

5. Willing to relocate to Batam

At Eezee, we recognize effort geared towards producing results. High performers can get promotions, pay increments, and stock options as part of regular review.

Work Culture at Eezee

Eezee's a fast-growing Singaporean company in the B2B space. Who are we looking for? We're looking for someone that's ambitious, driven, and ready to work hard. If you're looking for comfort and routine at a 9-6 job, this isn't for you. Our team are made up of people who are prepared to work fast, break rules, and deliver results. We're like no other company out there. If you think you've got what it takes, apply now.

Your Work Experience

Send us a one-minute video. Tell us about yourself, tell us about why you think you can fit, tell us about why you think you can perform.

Your Education

At Eezee, we believe education goes beyond that certificate. Curiosity is one of our core values. What's learning to you? We want to know what you've done to learn the skills needed to perform at this job.

Your Cover Letter

At Eezee, we believe in communication. Tell us something about yourself that's not going to be on your CV. Tell us your story. If you put in the effort, we promise to read every cover letter.

Info Pekerjaan:

• Perusahaan: PT Eezee Technologies Indonesia
• Posisi: Customer Success Executive
• Lokasi Kerja: Batam
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Success Executive di kantor Batam di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.