| Posisi | Customer Success Executive |
| Tanggal | 18 September 2025 |
| Penutupan | 18 Oktober 2025 |
| Perusahaan | Infobip |
| Kota | Jakarta | ID |
| Tipe Kerja | Full Time |
Info Terbaru Seputar Pekerjaan dari Perusahaan Infobip sebagai posisi Customer Success Executive. Jika Lowongan Kerja Customer Success Executive di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.
Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Infobip sebagai posisi Customer Success Executive dibawah ini sesuai dengan Kualifikasi anda.
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology—we're shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let's build what's next, together.
What this role is all about
As a Customer Success Executive, you will play a key role in managing our most valued B2B enterprise clients. You'll focus on building trusted relationships, driving customer retention and growth, and ensuring our enterprise partners realize maximum value from our solutions. You'll be an advocate for the customer journey and a key contributor to our ongoing success.
What you'll do
Own and manage a portfolio of enterprise clients, fostering long-term customer satisfaction and loyalty.
Drive account retention and growth through proactive engagement, upselling, and cross-selling strategies.
Serve as a trusted advisor to clients—presenting to, and negotiating with, C-level stakeholders.
Analyze client needs, identify pain points, and craft solutions that maximize business value.
Guide customers through every touchpoint of their journey, ensuring seamless onboarding, adoption, and ongoing success.
Track and report customer metrics, satisfaction, and account health, providing actionable insights and solutions.
Collaborate with internal teams to implement solutions, resolve issues, and champion the voice of the customer
What makes you a strong fit
Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or a related field; or equivalent practical experience
Minimum 5 years' experience in B2B enterprise account management, customer success, consultancy, or professional services
Proven track record in customer retention, account growth, and managing complex client relationships
Skilled in presenting to and negotiating with C-level executives
Strong analytical, organizational, and problem-solving skills
Excellent networking and communication skills in English (verbal and written)
Experience in the SaaS industry preferred; self-driven and effective both independently and in teams
Why you'll love it here
Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 6.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
Work-life balance and well-being - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start.
International mobility - Ready to take your career global? Explore short- and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
#LI-Hybrid
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there's a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
#LI-KA1Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Success Executive di kantor Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.
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