Lowongan Kerja Customer Service & Community Specialist di Main Games Indonesia

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Main Games Indonesia sebagai posisi Customer Service & Community Specialist. Jika Lowongan Kerja Customer Service & Community Specialist di Jakarta Selatan ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Main Games Indonesia sebagai posisi Customer Service & Community Specialist dibawah ini sesuai dengan Kualifikasi anda.

Customer Service & Community Specialist

We are seeking a highly motivated Customer Service and Community Specialist who is fluent in English and has a passion for both assisting users and engaging with gaming communities. You will address user inquiries, resolve issues, and actively contribute to community engagement strategies. Your work will directly impact our vibrant gaming community's user satisfaction, retention, and growth.

• Provide timely and professional support to users through various channels (e.g., email, Discord, social media, live chat).
• Track and resolve technical issues or feedback in collaboration with the product and dev teams.
• Manage and grow the Eklipse.gg community across various platforms, including Discord, Reddit, and Twitter.
• Plan and execute community events, contests, or initiatives to boost engagement.
• Collect user insights and report community trends, pain points, or opportunities to the internal team.
• Act as the voice of the community to ensure user feedback is heard internally.
• Maintain a strong understanding of Eklipse.gg features and updates to provide accurate information.
• Reporting user complaints and experience using Eklipse.gg product in weekly meetings, and providing the data-driven report.

• Fluent in English (spoken and written) - required for daily communication with global users and internal teams.
• Proven experience in customer support, community management, or similar roles.
• Passion for gaming and familiarity with streaming platforms (e.g., Twitch, YouTube, TikTok).
• Strong communication and interpersonal skills.
• Able to multitask and adapt in a fast-paced, remote working environment.
• Experience with tools such as Discord, Zendesk, Jira, or similar.
• Flexible with working hours and able to coordinate with global teams across different time zones.
• Self-driven, proactive, and solution-oriented.
• Knowing the streaming and gaming industry.
• Experience in preparing weekly and monthly reports on user inquiries and communicating issues to management.

Info Pekerjaan:

• Perusahaan: Main Games Indonesia
• Posisi: Customer Service & Community Specialist
• Lokasi Kerja: Jakarta Selatan
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Service & Community Specialist di kantor Jakarta Selatan di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.