Lowongan Kerja Customer Experience (Buyer and Seller)-Customer Care di Fractiv

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Fractiv sebagai posisi Customer Experience (Buyer and Seller)-Customer Care. Jika Lowongan Kerja Customer Experience (Buyer and Seller)-Customer Care di Indonesia ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Fractiv sebagai posisi Customer Experience (Buyer and Seller)-Customer Care dibawah ini sesuai dengan Kualifikasi anda.

Job Description1) Collaborate with cross-functional teams to gather, analyze, and interpret customer feedback data, identifying trends and insights that drive improvements in the customer experience.2) Develop and maintain a comprehensive understanding of the competitive landscape, industry trends, and customer needs to inform strategic decisions and initiatives.3) Translate data insights into actionable recommendations and create solutioning for product, service, and process enhancements, working closely with the Customer Care and Operations teams.4) Monitor key performance indicators (KPIs) related to customer experience, such as Net Promoter Score (NPS), transactional satisfaction (TSAT), incoming contact, customer retention, and resolution time, and report on findings to stakeholders.5) Facilitate the implementation of customer experience improvements, ensuring alignment with overall business objectives and customer-centric culture.

Job Requirements1) Minimum of 5 years of experience in customer insights, customer experience or a similar role, preferably in a customer-focused industry.2) Strong analytical skills, with the ability to manipulate and interpret complex data sets to uncover meaningful insights.3) Excellent communication and presentation skills, with the ability to effectively convey insights4) Demonstrated ability to work in a fast-paced environment, managing multiple projects simultaneously, and prioritizing tasks to meet deadlines.5) A customer-centric mindset, with a passion for understanding and improving the customer journey.6) Good to have a proficient in data visualization tools and statistical analysis software (e.g., SQL)

Info Pekerjaan:

• Perusahaan: Fractiv
• Posisi: Customer Experience (Buyer and Seller)-Customer Care
• Lokasi Kerja: Indonesia
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Experience (Buyer and Seller)-Customer Care di kantor Indonesia di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.