| Posisi | Customer Care Unit Supervisor |
| Tanggal | 15 Agustus 2025 |
| Penutupan | 14 September 2025 |
| Perusahaan | Pinhome |
| Kota | Jakarta | ID |
| Tipe Kerja | Full Time |
Info Terbaru Seputar Pekerjaan dari Perusahaan Pinhome sebagai posisi Customer Care Unit Supervisor. Jika Lowongan Kerja Customer Care Unit Supervisor di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.
Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Pinhome sebagai posisi Customer Care Unit Supervisor dibawah ini sesuai dengan Kualifikasi anda.
About the role
The CCU Supervisor will lead and oversee the entire Customer Care Unit, including Team Leaders, Agents, and the Quality Assurance / Learning & Development (QA/L&D) team. This role is responsible for driving operational excellence, ensuring high service quality, and achieving customer satisfaction targets. The ideal candidate will be a strong leader with a proven track record in managing high-volume service operations.
What You Will Do
Supervise, mentor, and motivate CCU Team Leaders, Agents, and QA/L&D staff to meet SLAs and performance targets.
Design, implement, and refine support workflows, policies, and tools to improve efficiency and customer experience.
Manage escalated customer cases, ensuring timely and satisfactory resolution.
Organize onboarding and ongoing training to enhance product knowledge, soft skills, and problem-solving abilities.
Monitor KPIs such as CSAT, NPS, response time, and resolution time; prepare regular performance reports.
Collaborate with cross-functional teams (Product, Operations, Brand, Marketing, Legal) to address feedback and prevent recurring issues.
Oversee helpdesk, telephony, WhatsApp, and ticketing systems for optimal case tracking and resolution.
Analyze support data to identify trends and opportunities for proactive service improvement.
Investigate customer complaints directed to regulators and determine appropriate actions for both service providers and customers.
What You Will Need
Bachelor's degree in Business, Communications, or a related field.
Minimum 5 years' experience in customer service, including at least 2 years in a managerial role.
Strong leadership, interpersonal, and conflict resolution skills.
Proficiency in customer service software and CRM tools.
Excellent verbal and written communication skills.
Analytical mindset with the ability to generate actionable insights.
Ability to thrive in high-pressure, high-volume environments.
Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Care Unit Supervisor di kantor Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.
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