Lowongan Kerja Call Center Bahasa Inggris di PT. Infomedia Nusantara (Telkom Group) Site Jogja & Semarang

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan PT. Infomedia Nusantara (Telkom Group) Site Jogja & Semarang sebagai posisi Call Center Bahasa Inggris. Jika Lowongan Kerja Call Center Bahasa Inggris di Semarang ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari PT. Infomedia Nusantara (Telkom Group) Site Jogja & Semarang sebagai posisi Call Center Bahasa Inggris dibawah ini sesuai dengan Kualifikasi anda.

Requirements:

1. Education

• Minimum Diploma 3/Diploma 4/Bachelor's Degree in any major

2. Experience

• Experience in online or offline service (English)

• Experience in a Call Center/Banking experience is a plus

3. Communication Skills

• Oral Communication Skills: Telephone communication, clear, friendly, and effective speaking skills.

• Good Listening Skills: Able to carefully understand customer problems or questions and provide appropriate solutions.

4. Knowledge of Banking Products and Services

• Banking Products: Understanding of banking products and services such as savings, deposits, loans, credit cards, and mobile banking services.

5. Technology and Computer Skills

• Use of Call Center Systems: Familiarity with call center software and CRM (Customer Relationship Management).

6. Problem-Solving Skills

• Analytical: Able to quickly analyze customer problems or complaints and provide appropriate solutions.

• Creativity in Problem-Solving: Providing solutions that are not only fast but also targeted to customer satisfaction.

7. Attitude and Personality

• Patience and Diligence: Dealing with a variety of customers with patience and a calm demeanor.

• Empathy and Friendliness: Able to understand customer situations and provide good service with a friendly attitude.

• Multitasking: Able to handle more than one task simultaneously, such as listening to complaints while entering data into the system.

8. Work Hours and Readiness

• Work Shifts: Many banking call centers operate 24/7, so employees must be prepared to work flexible schedules, including nights and holidays.

• Ability to Work Under Pressure: Able to work well even in busy situations and under pressure, as call centers often handle many calls simultaneously.

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Job Description for a Banking Inbound Call Center:

Receive incoming calls from customers to provide information about banking products, transactions, balances, and other services.

• Handle customer complaints efficiently and effectively, resolving issues quickly and accurately.

• Provide information about promotions or new banking products.

• Update customer information in the system in accordance with applicable procedures.

• Assisting with transactions or providing guidance on using digital banking services (mobile banking, ATMs, etc.).

• Cross-selling offers multiple products to customers (Unlimited sales incentives available)

Info Pekerjaan:

• Perusahaan: PT. Infomedia Nusantara (Telkom Group) Site Jogja & Semarang
• Posisi: Call Center Bahasa Inggris
• Lokasi Kerja: Semarang
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Call Center Bahasa Inggris di kantor Semarang di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.