Lowongan Kerja Technical Support and Multimedia Specialist di Jakarta Intercultural School

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Jakarta Intercultural School sebagai posisi Technical Support and Multimedia Specialist. Jika Lowongan Kerja Technical Support and Multimedia Specialist di Jakarta Selatan ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Jakarta Intercultural School sebagai posisi Technical Support and Multimedia Specialist dibawah ini sesuai dengan Kualifikasi anda.

QUALIFICATIONS, EXPERIENCES & ATTRIBUTES

• Bachelor's degree in Computer Science, Information Technology, Multimedia, or a related field

• Proven experience in both technical support and multimedia operations; background in an educational environment is highly desirable

• Strong working knowledge of Apple platforms, including macOS and iOS environments

• Proficiency with AV systems, including microphones, cameras, projectors, video switchers, lighting equipment, and AV control systems such as Extron, Crestron, or similar

• Experience operating video cameras for live and recorded productions; basic video editing skills using tools such as Adobe Premiere, Final Cut Pro, or iMovie

• Familiarity with video conferencing platforms (Zoom, Google Meet, Microsoft Teams) and live streaming tools (e.g., OBS)

• Basic understanding of networking and audio/video signal flow

• Strong written and verbal communication skills in both English and Indonesian

• Collaborative mindset with a strong commitment to customer service

• A clear commitment to Child Safeguarding and maintaining a safe and secure technology environment

DUTIES AND RESPONSIBILITIES

Technical Support and Help Desk Operations

• Provide responsive support to staff and students experiencing hardware, software, or network issues via help desk channels.

• Monitor, log, and manage support tickets using the school's help desk system, ensuring timely and complete resolution of issues.

• Troubleshoot issues across multiple platforms and escalate complex cases when necessary.

• Collaborate with internal teams and vendors to support device repairs, replacements, and warranty processes.

• Maintain up-to-date documentation on support procedures, asset inventory, and user guides.

• Ensure service level expectations are met and work toward continuous improvement in workflows to enhance service efficiency.

Multimedia and Event Support

• Set up, operate, and troubleshoot AV equipment for school events, assemblies, meetings, and classroom activities.

• Operate AV control systems such as Extron, Crestron, or similar to manage integrated audiovisual environments in classrooms, auditoriums, and meeting rooms.

• Serve as a cameraman for school events and productions, ensuring high-quality footage.

• Perform basic video editing tasks for internal documentation, promotional materials, and classroom content.

• Provide technical support for live and recorded streaming, hybrid learning environments, and video conferencing setups.

• Maintain, test, and troubleshoot multimedia equipment, including cameras, projectors, displays, microphones, audio mixers, and lighting systems.

• Ensure readiness and smooth execution of AV setups during school functions, including event-specific support and multimedia content creation.

Collaboration and Improvement

• Collaborate with the Help Desk and Multimedia Coordinator, IT staff, and other departments to resolve complex technical or AV issues.

• Contribute to the improvement of support workflows, knowledge bases, and internal procedures, suggesting new technology solutions that align with the school's multimedia environment.

• Participate in cross-functional projects related to school technology and multimedia initiatives, ensuring the integration of new technologies for future growth.

Professional Growth and Service Orientation

• Actively pursue professional development opportunities in both IT and AV/multimedia technologies, keeping up to date with emerging industry trends.

• Maintain a user-focused, service-oriented mindset in all interactions, ensuring quality customer service and issue resolution.

Professional Dispositions and Responsibilities

• Embrace and promote the JIS Learning Dispositions: Resilience, Resourcefulness, Relating, and Reflecting.

• Perform other related duties as assigned by the Technical Support and Multimedia Coordinator and the Head of Information Technology.

Info Pekerjaan:

• Perusahaan: Jakarta Intercultural School
• Posisi: Technical Support and Multimedia Specialist
• Lokasi Kerja: Jakarta Selatan
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Technical Support and Multimedia Specialist di kantor Jakarta Selatan di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.