Lowongan Kerja Team Manager di Standard Chartered

Deskripsi Pekerjaan :

Info Terbaru Seputar Pekerjaan dari Perusahaan Standard Chartered sebagai posisi Team Manager. Jika Lowongan Kerja Team Manager di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Standard Chartered sebagai posisi Team Manager dibawah ini sesuai dengan Kualifikasi anda.

Role Responsibilities

• The primary purpose of this role is in leading a team of Relationship Managers to achieve the sales team target through maximizing acquisition/referral opportunities, deepening existing customer relationships and delivering the specified service standards as per Priority Banking and Priority Private Banking segment’ propositions.
• The role entails the creation of an environment that is continuously improving to meet standards along the measures of customer satisfaction, efficiency and productivity, while ensuring that risks are well controlled and processes are inpliance with SC Group and local regulatory requirements.
• The incumbent has overall accountability for people management in the team and must drive behaviours to enable optimal service quality to customers. In line with this, the role holder will groom and develop talents for building bench strengths
• Tugas utama dari peran ini adalah memimpin sebuah tim dari Relationship Manager (RM) untuk mencapai target penjualan melalui akusisi secara maksimum/ peluang, mempererat hubungan dengan nasabah-nasabah yang ada dan memberikan pelayanan yang spesifik sesuai dengan proposisi dari masing-masing segment : Priority dan Priority Private.
• Peranan ini harus menciptakan lingkungan yang secara berkesinambungan memenuhi standard kepuasan nasabah, efisiensi, dan produktivitas dimana juga memastikan bahwa risiko dapat dikendalikan dengan baik dan semua proses berjalan sesuai peraturan dari SC Group dan regulator lokal yang telah ditetapkan.
• Pemegang jabatan harus memiliki tanggung jawab yang menyeluruh atas pengelolaan karyawan dalam tim nya dan berkewajiban mengarahkan perilaku tim nya agar bisa memberikan kualitas pelayanan yang optimal terhadap nasabah. Sehubungan dengan ini, Team Manager harus menata dan meningkatkan kemampuan/ talenta-talenta untuk menbangun kekuatan yang mumpuni

Strategy Formulation & Execution, and Financial Management

• Together with Branch Manager, develop strategic plan in alignment to overall Branch agenda
• Assess and articulate franchise strategy to maximizing the potential opportunities within the catchment area
• Drive the team in execution of strategy
• Drive new sales revenue and total revenue through acquisition, deepening & retention of customers across all segments
• Ensure effective execution of rigorous sales and service disciplines across the team

Rumusan Strategi & Eksekusi, dan Menejemen Keuangan

• Bersama dengan Pemimpin Kantor Cabang, membangun rencana strategi yang sesuai dengan agenda cabang secara keseluruhan
• Menilai dan mengartikulasikan strategi untuk memaksimalkan peluang potensial dalam area pemasaran Kantor Cabang
• Menggerakkan tim dalam pengeksekusian strategi
• Menggerakkan pendapatan dari penjualan baru dan pendapatan keseluruhan melalui akuisisi nasabah baru, meningkatkan dan mempertahankan hubungan dengan nasabah dari seluruh segment
• Memastikan eksekusi yang efektif dari penjualan yang tepat dan pelaksanaan kedisiplinan dari pelayanan tim

Customer Experience & Relationship Management

• Drive delivery of the Bank’s brand promise to our customers, tailored across segments
• Identify opportunities for process improvements and drive for gap resolutions
• Personally role model as a customer-centric ambassador and engage key customers of team
• Drive for overall coordination within team to ensure seamless customer service
• Collaborate with Segment to facilitate up-streaming of customers
• Ensure sustained efforts of RMs in deepening customer relationships and portfolio management

Pengalaman Nasabah & Relationship Management

• Menepati janji Standard Pelayanan dari Bank terhadap nasabah sesuai dengan segment yang ada
• Menentifikasi peluang untuk memperbaiki proses dan memberikan solusi atas kesenjangan yang ada
• Sebagai panutan atas peran sebagai duta yang mewakili Bank untuk selalu mendahulukan kepentingan nasabah dan untuk menjaga hubungan dengan nasabah-nasabah kunci
• Mengkoordinasikan seluruh peranan yang ada di cabang untuk memastikan memberikan pelayanan yang terbaik terhadap nasabah
• Berkerjasama dengan unit-unit terkait di Kantor Pusat untuk membantu pertumbuhan nasabah
• Memastikan usaha dari para RM dalam mempererat hubungan dengan nasabah dan dalam mengelola portofolio

Compliance & Control

• Ensurepliance with external and internal regulations and policies covering Operational, Credit, Reputational and People Risk
• Read, understand andply with all provisions of the SC Group Code of Conduct
• Ensure the team is fit for growth and have effective controls framework
• Awareness of all the policies and procedures issued in relation to money laundering prevention.
• Ensure KYCpliance for all new to bank and existing customers.
• Responsible for achieving and maintaining satisfactory audit rating
• Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures
• Ensure strictpliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
• Ensure that effective arrangement are in place toply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator
• Monitor that CDD Periodic Review & Customer Data Updating is in place and current
• Make prompt reporting of Suspicious Activity Report (SAR) to Branch Manager, CMLPO and Head of Client Relationship at Head Office
• Ensure that all staff to join available AML/TF training including to assess the necessity of AML/TF training for the branches
• Ensure implementation of Clean Desk policy by the team member
• Ensure customer data are kept properly in secured area
• Ensure no pre-signed blank form and copy ID kept by the team members
• Perform checking to all team members to ensure no-pre signed blank form/copy ID kept by the team member
• Ensure Right sales process to ensure TCF (Treating Customers Fairly) is implementing consistently to av mis-selling case
• Make sure effective arrangements for managing major inents and emergencies are in place
• Ensure that acents, inents are recorded, reported, investigated and that lessons learned are implemented

Kepatuhan & Kontrol

• Memastikan bahwa kepatuhan terhadap peraturan eksternal dan internal mencakup ang operasional, kredit, reputasi, dan sumber daya manusia.
• Membaca, memahami, dan mematuhi seluruh ketentuan kode etik dari grup (The Group Code of Conduct).
• Memastikan seluruh tim siap menghadapai perkembangan dan memiliki kerangka kerja pemantauan yang efektif
• Kesadaran akan seluruh peraturan dan prosedur mengenai pencegahan pencucian uang
• Memastikan kepatuhan terhadap Pengenalan Nasabah untuk seluruh nasabah baru dan nasabah lama
• Bertanggung jawab untuk mencapai dan mempertahankan rating audit yang memuaskan
• Mematuhi seluruh prosedur mengenai Anti Pencucian Uang & Pendanaan Teroris (Anti Money Laundering & Terrorist Financing (AML/TF))
• Memastikan seluruh pegawai mematuhi seluruh peraturan baik yang telah ditetapkan oleh Bank maupun peraturan eksternal.
• Memastikan pelaksanaan yang efektif dalam mematuhi ketentuan AML/TF (CDD, Transactions Monitoring and Sanctions) sesuai yang ditetapkan oleh grup dan Bank Indonesia.
• Mengawasi pelaksanaan CDD Periodic Review dan Pengkinian Data nasabah.
• Segera membuat laporan mengenai aktivitas yang mecurigakan/ Suspicious Activity Report (SAR) kepada Branch Manager, CMLPO di kantor pusat dan Head of Affluent and Client Relationship
• Memastikan seluruh pegawai mengikuti pelatihan AML/TF yang tersedia termasuk menilai pentingnya pelatihan AML/TF untuk cabang.
• Memastikan bahwa anggota tim mematuhi dan melaksanakan Clean Desk policy
• Memastikan ak ada formulir kosong yang sudah ditandatangani oleh nasabah dan fotokopi kartuentitas milik nasabah yang disimpan oleh pegawai Bank
• Memastikan data nasabah disimpan dengan benar di tempat yang aman
• Melakukan pemeriksaan kepada seluruh anggota tim untuk memastikan mereka ak menyimpan formulir kosong yang telah ditandatangani dan fotokopi kartuentitas nasabah.
• Memastikan proses penjualan yang tepat untuk memastikan pelaksanaan TCF (Treating Customers Fairly) secara konsisten untuk menghindari kasus mis-selling.
• Memastikan pengaturan yang efektif untuk semua inen besar dan keadaan darurat.
• Memastikan bahwa setiap kecelakaan/kejadian direkam, dilaporkan, diinvestigasi dan pelajaran yang apat diimplementasikan.

Regulatory & Business Conduct :

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank Indonesia. This includes understanding and ensuringpliance with, in letter and spirit, all applicable laws, regulations, gelines and the Group Code of Conduct.
• Lead the team to achieve the oues set out in the Bank’s Conduct Principles : Fair Oues for Clients; Financial Crime Compliance; The Right Environment.
• Effectively and collaborativelyentify, escalate, mitigate and resolve risk, conduct andpliance matters.

Regulasi & Perilaku Bisnis :

• Menunjukkan perilaku teladan dan bekerja berdasarkan Group’s Values and Code of Conduct
• Menjadikan tanggung jawab pribadi untuk menanamkan standar-standar tertinggi dari etika, termasuk pengaturan dan perilaku bisnis di seluruh Standard Chartered Bank Indonesia. Hal ini termasuk memahami dan menjamin kepatuhan ,secara tertulis dan spirit, atas seluruh hukum yang berlaku, peraturan-peraturan, panduan-panduan dan Group’s Code of Conduct.
• Memimpin tim yang berada dibawahnya untuk mencapai hasil-hasil yang ditetapkan di dalam Prinsip-prinsip Perilaku Bank : hasil yang adil untuk nasabah-nasabah, Kepatuhan atas Kejahatan Finansial dan Lingkungan yang Benar.

Other Responsibilities:

• Embed Here for good and Group’s brand and values in branches under her/his supervision

• Performed other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Adherence to Cross Border process,pliance & operations risk

Tanggung Jawab Lain :

• Menanamkan merek dan nilai-nilai dari Here for Good dan SC Group di kantor-kantor cabang yang berada dibawahnya
• Menjalankan tanggung jawab-tanggung jawab lainnya yang diberikan berdasarkan kebijaksanaan dan prosedur dari Group, Standard Chartered Bank Indonesia, Bisnis atau Fungsional
• Mematuhi proses, kepatuhan dan resiko operasional Lintas Wilayah

Key Stakeholders :

Internal :

• Wealth Management & WMCOO
• Retail Products & Digital Banking
• Client Contact Center
• Client Experience
• CPBB Operations
• CDD & FCC
• Affluent Segment
• Legal & Compliance
• Business Risk Management
• Audit Internal
• IT & Property
• Retail Analytics & SBIM
• CABM
• HR

External :

• Clients
• OJK
• Local Central Bank (BI)
• Government Bodies
• Other Local Authorities

Key Measurables:

• Progress against balanced scorecard (KPI) targets
• Adherence to process,pliance & operations risk

Our Ideal Canate

• At least 5 years experience in Consumer banking business
• At least 3 years in a branch management position on operations, credit risks, andpliance, with full profit & loss responsibilities
• In depth knowledge of products, sales, services, delivery channels and customer segments.
• Strong leadership qualities, excellent interpersonal skills and multicultural awareness and sensitivity
• Ability toentify need for change, adaptable and flexible in anticipating and realising market opportunities

Trainings :

• Internal and external trainings: i.e. mandatory & developmental – as per agreed development plan with Line Manager and requirements by Group and Regulators

Licenses/Certifications :

• BSMR LEVEL 1
• WPPEP
• AAJI

Role specific Technical Competencies

• Addressing customer needs
• Bank account features and services
• Cross Selling
• Customer Acquisition
• Customer Experience Management
• Customer Retention
• Customer Support Policies, Standard and Procedures
• Effective Communications
• Field Sales
• Sales Proposal and Presentation
• People Management
• Manage Conduct

About Standard Chartered

We re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we ve worked to make a positive difference for our clients,munities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can t wait to see the talents you can bring us. Our purpose, to drivemerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer apetitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public hoay, which isbined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-ers and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc/careers

Info Pekerjaan :

• Perusahaan : Standard Chartered
• Posisi : Team Manager
• Lokasi Kerja : Jakarta
• Negara : ID

Cara Mengirimkan Lamaran :

Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Team Manager di kantor Jakarta diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Team Manager, pada bulan ini 2023 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.