Lowongan Kerja Supervisor Call Center Activations IDN di Marriott's Bali Nusa Dua Gardens

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Marriott's Bali Nusa Dua Gardens sebagai posisi Supervisor Call Center Activations IDN. Jika Lowongan Kerja Supervisor Call Center Activations IDN di Denpasar ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Marriott's Bali Nusa Dua Gardens sebagai posisi Supervisor Call Center Activations IDN dibawah ini sesuai dengan Kualifikasi anda.

JOB SPECIFIC TASKS

• Assisting 'live' verification for bookings submitted from Package/Day Teams. Manage the activation team to assist good verification.

• Responsible for slot allocations and schedules. Manage the activation team for slot allocation and schedules while balancing multi language channels in accordance with wave management requirements.

• Perform Quality Assurance checks during verification calls to eliminate incident reports. Manage activation team to keep performing Quality Assurance checks during verification calls to eliminate incident reports.

• Liaise with brokers through calls/ emails for any bookings submitted and maintain a good log record for them. Manage activation team to control quality broker bookings.

• Daily duties include handling customer service hotlines for hotel reservations or enquiries for non-members and assisting in resolving any complaints. Manage an activation team for handling for reservation and assisting to resolve any complaints.

• Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages. Manage an activation team to look after guests to attend a preview of our sales gallery if needed.

• Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.

• Encourage guests or callers to purchase or schedule preview package sales/tours.

• Check the availability of accommodation and dates, including finding alternative dates or options if the first choice is not available.

• Answer guest questions about property facilities/services.

• Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to support Customer Service focus.

• Supports with the development and mentoring of other Marketing Team members as requested.

• Performs other duties as assigned.

• Assist Management in the budgeting of premiums used by the activations Team.

• Manage Activations Team's Bookings and Budgets for all inbound & TNR Programs.

Key Performance Indicators (Note that specific targets may vary accordingly to current business strategy):

• Associates will be monitored twice a period and must achieve 90% proficiency.

• Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.

• Associates must not fall below 85% gross book to show rate in each period.

• Associate's productivity should not fall below other standards as defined by management.

• Verify all packages sold by the Australian Call Centre Telemarketing unit & Brokers.

• Undertake the administrative process of packages where applicable.

• Achieve Targets by Team activating current open-dated pipeline of packages into available dates and tour slots.

CANDIDATE PROFILE

• Excellent written and oral communicative, verbal and non-verbal listening skills.

• Fluent in English and a second language as required.

• Positive and enthusiastic attitude.

• Presents a professional and knowledgeable image.

• Ability to represent MVCI in a courteous, enthusiastic and diligent manner.

• Proven experience using persuasive techniques.

• Experience in direct marketing or promotional sales will be advantageous.

• Proven ability to work in a team environment and interact with all levels of the organization.

• Working knowledge of Microsoft Excel and Word.

• Patience and understanding, especially with any language related barriers.

• Must be able to handle a flexible work schedule which will include weekends and evenings.

• Experience in high volume, fast paced, results oriented business environments.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Info Pekerjaan:

• Perusahaan: Marriott's Bali Nusa Dua Gardens
• Posisi: Supervisor Call Center Activations IDN
• Lokasi Kerja: Denpasar
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Supervisor Call Center Activations IDN di kantor Denpasar di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.