Lowongan Kerja Sr Team Leader Operations di Concentrix

Deskripsi Pekerjaan :

Info Terbaru Seputar Pekerjaan dari Perusahaan Concentrix sebagai posisi Sr Team Leader Operations. Jika Lowongan Kerja Sr Team Leader Operations di Central Java ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Concentrix sebagai posisi Sr Team Leader Operations dibawah ini sesuai dengan Kualifikasi anda.

Job Title:

Sr. Team Leader, Operations

Job Description

The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability of both associates and team leaders. Essential Functions/Core Responsibilities

• Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation

• Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

• Communicate expectations to employees and provide timely updates and changes

• Provide subject matter expertise in handling escalated customer calls as needed

• Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Complete shift-wide projects that aim to increase productivity, quality or other KPI

• Promote the Companys values through both behavior and attitude, including being an advocate for your team members

Candidate Profile

• Associates degree in related field with four to six years of experience (with at least one year of Progressive Management Experience) preferred

• Strong communication skills, both written and verbal

• Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables

• Demonstrated ability to mentor, coach and provide direction to a team of employees

• Work well under pressure and follow through on items to completion

• Willingness to work a flexible schedule

Career Framework Role

Receives assignments as objectives with goals and processes in which to meet the goals. Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristics

Location:

IDN Yogyakarta, Lippo Mall Floors 1 & 6

Language Requirements:

Time Type:

Full time

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Info Pekerjaan :

• Perusahaan : Concentrix
• Posisi : Sr Team Leader Operations
• Lokasi Kerja : Central Java
• Negara : ID

Cara Mengirimkan Lamaran :

Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Sr Team Leader Operations di kantor Central Java diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Sr Team Leader Operations, pada bulan ini 2023 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

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