Lowongan Kerja Sales Operations Associate (Remote) di Carousell

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Carousell sebagai posisi Sales Operations Associate (Remote). Jika Lowongan Kerja Sales Operations Associate (Remote) di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Carousell sebagai posisi Sales Operations Associate (Remote) dibawah ini sesuai dengan Kualifikasi anda.

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit here for more information.

Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Visit www.laku6.com/ for more information.

Job Description

This position is for Indonesian who will work for Singapore Market remotely.

Key Responsibilities

• Manage incoming WhatsApp leads after AI triage, providing personalized sales support to maximize conversions.
• Build trust with customers by answering product questions, addressing concerns, and guiding them to purchase.
• Work closely with the marketing team to align on campaigns, promotions, and lead generation strategies.
• Handle after-sales queries, including coordinating with the operations team on deliveries, returns, and refunds.
• Update product and listing data where necessary to ensure accuracy across sales channels.
• Complete assigned administrative tasks to support overall business operations.
• Ensure customer satisfaction by maintaining professionalism, empathy, and accuracy in all communications.

Qualifications

• Prior experience in e-commerce or online sales is strongly preferred.
• Excellent communication skills in English (both written and spoken).
• Strong critical and analytical thinking skills, with the ability to troubleshoot issues and propose solutions.
• Comfortable working fully remote, with reliable internet access and home office setup.
• Organized and detail-oriented, able to manage multiple chats and tasks simultaneously.
• Willing to work shift-based schedules (within ~40 hours/week)
• Preferred but not required: Ability to handle conversational Mandarin (written and spoken), experience with WhatsApp Business platforms, familiarity with Shopify/marketplace platforms, or knowledge of second-hand electronics retail.

Additional Information

Additional benefit info: - You will get Nett number

- Incentive up to IDR 2 million per month 

By proceeding with your application, you are adhering to our PDPA policies. In case you are interested to know more, read about our Candidates Personal Data Privacy Statement. 

Info Pekerjaan:

• Perusahaan: Carousell
• Posisi: Sales Operations Associate (Remote)
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Sales Operations Associate (Remote) di kantor Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.