Selamat Datang di Situs Lowongan Kerja Indonesia Terbaru 2026 dan Saat ini kami ingin memberitahukan Info Terbaru Mengenai Informasi Loker dari Perusahaan PT Asuransi Jiwa BCA dengan posisi Head of Customer Experience (Life Insurance). Untuk selengkapnya silahkan baca deskripsi lowongan kerja di bawah ini dengan seksama dan teliti, beserta persyaratan minimal lowongan kerja di yang telah tertera dan dijelaskan di bawah ini.
PT Asuransi Jiwa BCA melalui program rekrutmennya saat ini sedang membuka lowongan kerja untuk posisi Head of Customer Experience (Life Insurance) di DKI Jakarta yang bertujuan untuk meningkatkan kinerja operasional di dalam maupun luar kantor PT Asuransi Jiwa BCA. Perusahaan Tersebut sedang mencari calon tenaga kerja yang siap diterjunkan ke setiap divisi bagian perusahaan yang sesuai dengan posisi, kemampuan dan keahlian para pencari kerja tersebut. Berikut ini adalah detail lengkap persyaratan untuk posisi Head of Customer Experience (Life Insurance) di DKI Jakarta Perusahaan PT Asuransi Jiwa BCA:
Description :
Job Purpose:
To develop and coordinate the implementation of a customer-focused strategy that ensures customers have smooth interactions with the company and receive the best services to drive satisfaction, retention, and customer loyalty.
Responsibilities:
Identify process gaps within the business that impact the customer journey:
- Evaluate and map the customer journey across all channels and platforms, collaborating with internal stakeholders such as Product Development, Sales, Marketing, and others to continually enhance the customer experience.
- Foster collaboration with internal teams, including Operations, Sales, Marketing, Product Development, Marketing Communications (Marcom), Risk Management, Legal, Finance & Accounting, IT, etc., to address gaps in the customer experience at any point in the journey.
- Facilitate regular communication with internal teams directly engaging with customers to pinpoint gaps and opportunities in their experience.
- Flag potential issues in business processes, whether pre- or post-sale, to ensure customers enjoy a positive experience with the company.
- Evaluate and measure the impact of Customer Experience, both positive and negative, and propose improvement recommendations to align the Customer Experience strategy with the company’s business objectives, yielding greater results:
- Conduct quantitative analysis and gather qualitative feedback to help management prioritize improvements and investments.
- Collect, track, and analyze customer feedback, suggesting internal improvement measures.
Designing Great Journeys and Enhancing/Fixing Broken Ones:
- When necessary, identify ideal customer profiles and map customer journeys to pinpoint gaps in the customer experience at all touchpoints, encompassing all types of customer interactions, transactions, and engagementsfrom research/consideration to application, purchase, monitoring, divestment, disengagement, and customer support.
- Plan and execute customer lab sessions for CX/UX testing and journey mapping.
- Collaborate with IT teams and product/platform owners to ensure a seamless experience with the technology platform.
Requirements:
- Minimum formal education of a Bachelor’s degree or higher in a relevant discipline.
- A minimum of 5+ years of experience in Customer Experience (CX) or relevant roles in B2C businesses with direct customer interactions.
- Preference for experience in financial services, investment, banking, insurance, or related industries.
- Experience in mapping and designing customer journeys based on feedback and customer insights.
- Exposure to or experience in customer-first marketing and design is advantageous.
- Strong pluses include experience in digital marketing and UI/UX.
- Knowledge of crafting surveys and familiarity with life insurance products.
- A plus if you are familiar with NPS (Net Promoter Score) and Survey Monkey.
Requirement :
Pastikan lowongan yang Anda cari sesuai dengan judul lowongan kerja tersebut. Pastikan Anda tidak ditawari bisnis investasi yang mencurigakan atau menjadi anggota MLM yang tidak jelas. Perlu diperhatikan jika yang membuka lowongan bukan perusahaan besar, misalnya perseorangan atau CV kecil, maka tips di atas bisa Anda abaikan.
