Lowongan Kerja Guest Service Agent di Selong Selo Group

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan Selong Selo Group sebagai posisi Guest Service Agent. Jika Lowongan Kerja Guest Service Agent di Lombok ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Selong Selo Group sebagai posisi Guest Service Agent dibawah ini sesuai dengan Kualifikasi anda.

Department: Front OfficeReports To: Front Office ManagerLocation: Selong Selo Resort & Luxury Villas, Lombok

The Guest Service Agent is the first point of contact for guests, responsible for creating a warm welcome and ensuring a seamless and memorable stay experience. This role upholds the highest standards of luxury hospitality, handling check-in and check-out processes, guest inquiries, and service coordination with professionalism and genuine care.

• Provide a friendly and personalized welcome to all guests in line with luxury resort standards.
• Handle guest check-in, check-out, and billing procedures accurately and efficiently.
• Anticipate guest needs and deliver prompt, courteous assistance at all times.
• Respond to guest inquiries and resolve complaints with empathy and discretion.
• Coordinate with Housekeeping, Concierge, and other departments to ensure smooth service delivery.
• Maintain accurate guest information and preferences in the PMS system.
• Promote resort facilities, activities, and dining options to enhance guest experience.
• Follow all Forbes / LQA service standards and grooming guidelines.
• Ensure the lobby and front desk areas are always tidy, professional, and welcoming.
• Support Night Audit or other assigned duties as required.

• Diploma or Bachelor's degree in Hospitality Management or related field.
• Minimum 1-2 years of experience in a Front Office or Guest Relations role in a luxury resort or hotel.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Professional, well-groomed, and guest-oriented.
• Proficient in English (spoken and written); Bahasa Indonesia proficiency is an advantage.
• Familiar with Opera PMS or similar property management systems.
• Able to work flexible shifts, weekends, and public holidays.

Info Pekerjaan:

• Perusahaan: Selong Selo Group
• Posisi: Guest Service Agent
• Lokasi Kerja: Lombok
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Guest Service Agent di kantor Lombok di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.