Lowongan Kerja Customer Support di PT Futurity Marketing International

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan PT Futurity Marketing International sebagai posisi Customer Support. Jika Lowongan Kerja Customer Support di Denpasar ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari PT Futurity Marketing International sebagai posisi Customer Support dibawah ini sesuai dengan Kualifikasi anda.

Eagle Protect Security is a leading Security Services Provider company operating globally, dedicated to delivering the best experience for our international customers. We are looking for a passionate, solution-oriented individual who is fluent in English to join our dedicated Customer Support team.

The Customer Support Specialist is primarily responsible for providing world-class support to our international, English-speaking customer base across various communication channels (email, live chat, and phone). The core focus is resolving customer issues efficiently, professionally, and accurately, maintaining high customer satisfaction, and contributing positively to the company's global reputation.

1. Multi-Channel Support:
   • Manage and resolve incoming customer inquiries and issues in English promptly via all channels (phone, email, chat).
   • Provide clear, accurate technical assistance, product information, and effective troubleshooting guidance.
2. Communication and Documentation:
   • Ensure all written and verbal communication (specifically in English) is fluent, professional, and grammatically correct.
   • Document customer interactions, reported issues, and provided solutions in detail within the CRM or ticketing system.
3. Customer Advocacy and Feedback:
   • Collaborate with internal teams (Sales, Product, or Technical) to elevate the customer experience and ensure deep-seated issues are resolved.
   • Identify trends of common issues and provide structured feedback to management for product or service improvement.
4. Compliance:
   • Ensure all customer interactions and data handling adhere strictly to the company's privacy policies and service standards.

• Language Proficiency:Fluency in English—both written and verbal—is an absolute requirement. English proficiency tests (e.g., TOEFL/IELTS scores or internal testing) may be required.
• Experience: A minimum of 2 years of experience in Customer Support, Call Center environments, or a similar customer-facing role with a global audience.
• Technical Skills: Proficient in using CRM systems such as Zendesk, Salesforce, or Freshdesk, and other digital communication tools.
• Mindset: Possesses high empathy, patience, and a solution-oriented approach, with the ability to remain calm under pressure.
• Education: Minimum of a [Diploma/Bachelor's] degree in any field.
• Availability: Willingness to work in shifts, including nights, weekends, or holidays, to support international time zones.

• Proficiency in other foreign languages
• Experience providing technical support for software or SaaS (Software as a Service) products.

Info Pekerjaan:

• Perusahaan: PT Futurity Marketing International
• Posisi: Customer Support
• Lokasi Kerja: Denpasar
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Support di kantor Denpasar di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.