Customer Operations Analyst

Selamat Datang di Situs Lowongan Kerja Indonesia Terbaru 2026 dan Saat ini kami ingin memberitahukan Info Terbaru Mengenai Informasi Loker dari Perusahaan Adecco dengan posisi Customer Operations Analyst. Untuk selengkapnya silahkan baca deskripsi lowongan kerja di bawah ini dengan seksama dan teliti, beserta persyaratan minimal lowongan kerja di yang telah tertera dan dijelaskan di bawah ini.

Adecco melalui program rekrutmennya saat ini sedang membuka lowongan kerja untuk posisi Customer Operations Analyst di South Jakarta yang bertujuan untuk meningkatkan kinerja operasional di dalam maupun luar kantor Adecco. Perusahaan Tersebut sedang mencari calon tenaga kerja yang siap diterjunkan ke setiap divisi bagian perusahaan yang sesuai dengan posisi, kemampuan dan keahlian para pencari kerja tersebut. Berikut ini adalah detail lengkap persyaratan untuk posisi Customer Operations Analyst di South Jakarta Perusahaan Adecco:

We are looking for an experienced operational leader to manage end-to-end Customer Operations delivery within a managed services/BPO environment supporting a petrochemical business. This role will oversee Customer Operations teams across Chemical and Refinery Operations, ensuring smooth service delivery, SLA achievement, operational stability, and strong stakeholder management.

Key Responsibilities:

• Lead and oversee daily Customer Operations delivery across multiple sub-functions
• Ensure SLA, KPI, and service quality targets are consistently achieved
• Manage escalations, operational risks, and client issues proactively
• Lead Team Leads and operational teams, ensuring strong performance and accountability
• Drive operational improvements, process optimization, and service stability
• Monitor operational performance using SAP and operational metrics
• Collaborate closely with internal stakeholders and client leadership teams
• Ensure compliance, governance, and audit readiness across operations

Requirements:

• 7–10+ years of experience in Customer Operations, Order Management, or related operational environments
• Proven experience managing BPO/shared services/managed services operations
• Minimum 3 years of people management experience leading Team Leads or operational teams
• Strong understanding of order-to-cash/customer operations processes
• Hands-on SAP operational experience is mandatory
• Strong leadership, stakeholder management, and escalation handling capability
• Fluent English communication skills, both spoken and written
• Experience within petrochemical, manufacturing, refinery, or complex operational industries is an advantage

Preferred Profile:

• Operationally strong and structured leader
• Comfortable working in SLA-driven and fast-paced environments
• Strong ownership mindset and problem-solving capability
• Able to manage operational complexity and delivery risks effectively