Lowongan Kerja AI Product Operations Customer Care di Lazada

Deskripsi Pekerjaan :

Info Terbaru Seputar Pekerjaan dari Perusahaan Lazada sebagai posisi AI Product Operations Customer Care. Jika Lowongan Kerja AI Product Operations Customer Care di Indonesia ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID

Setiap pekerjaan mungkn tidak lah mudah untuk di lamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari Lazada sebagai posisi AI Product Operations Customer Care dibawah ini sesuai dengan Kualifikasi anda.

Location: Indonesia Department: Technology Location: Indonesia Job Description Team and Role Introduction: The Product Ops role includes the ability to improve AI products customer experience by conducting data analysis, working with Research and Development teams, and driving business process changes. Responsibilities:

• Utilize data-driven approach to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction
• Become an expert and drive leadership and execution in processes, initiatives, and functionality as related to Customer Care platform including artificial intelligence products
• Work extensively with cross-functional stakeholders (R&D team, particularly algorithms engineers and product managers) to identify and implement optimal solutions in the areas identified fitting customer needs
• Construct and maintain knowledge base which align to local market needs/ customization
• Instruct AI model through annotation
• Proposing and tracking key indicators and evaluation metrics of CC and AI products
• Connecting technology, products, operations and other teams to drive for business changes
• Providing reports and analysis

Job Requirements

• Fluent in English written and verbal communications skills is a must
• Strong empathy and focus on people, customer experience and satisfaction
• Strong analytical skills to analyze significant amounts of data with a high level of accuracy and always maintaining Attention to detail
• Proficient in Excel
• Great interpersonal, communication and presentation skills
• Demonstrated ability to implement process and identify continuous improvement opportunities
• Ability to work in a fast-paced environment where priorities change often
• Experience with Data Analytics tools and Statistics (Python, SQL, Power BI) is a plus

Requirements/Qualifications(good to have):

• 4-6 years experience
• Prior experience as Product Owner/ Product Manager/ Project Manager
• Prior experience in the contact center or self service or ecommerce industry is a plus
• Prior experience in machine learning is a plus
• Strong interest and belief in AI technology is a plus

Info Pekerjaan :

• Perusahaan : Lazada
• Posisi : AI Product Operations Customer Care
• Lokasi Kerja : Indonesia
• Negara : ID

Cara Mengirimkan Lamaran :

Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan AI Product Operations Customer Care di kantor Indonesia diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru AI Product Operations Customer Care, pada bulan ini 2023 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

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