Lowongan Kerja Client Support Executive - Jkt - AirAsia

Title Client Support Executive - Jkt - AirAsia
Date 21 Juni 2022
Company AirAsia
City Tangerang | BT | ID
Tipe Kerja Full Time

Deskripsi Pekerjaan :

Selamat Datang di Situs Lowongan Kerja Terbaru 2022 dan Saat ini kami ingin memberitahukan Info Terbaru Lowongan Kerja dari Perusahaan AirAsia dengan posisi Client Support Executive - Jkt - AirAsia yang dibuka saat ini. Jika Loker di Jakarta ini sesuai dengan kualifikasi kamu silahkan langsung mengirimkan lamaran melalui situs loker terbaru kami.

Memang setiap pekerjaan tidak lah mudah untuk di lamar karena harus memenuhi beberapa kualifikasi dan persyaratan yang harus kita penuhi sesuai dengan kriteria standar Perusahaan tersebut yang sedang mencari kandidat potensial untuk dapat bekerja. Semoga informasi lowongan kerja Client Support Executive - Jkt - AirAsia dibawah ini sesuai dengan Kualifikasi anda. Semoga Beruntung :D

Job Description

Responsibilities

The Client Support Executive will be responsible for assisting phone, livechat, and email casesing from travel agencies, regulatory, government, consumer, and corporate inquiries and bookings, issuance of voucher and sponsorship requests from sales and marketing, and walk-in inquiries.

The job scope will cover the client support located in the Philippines, Indonesia, Thailand, Japan, Malaysia, China, Korea, India, and Australia.

This role will ensure that the daily KPI and SLA are met both indiually and the team. All necessary assistance must be delivered within a time frame. It is expected that smooth operation and urgent matters are attended in a timely manner.

Global Operating Hours: 24 hours by shift (0600H-1300H, 0900H-1900H, 1200H-2100H, 2100H-0600H)

Duties

  • To deliver an exceptional quality of service to:

  • Travel Agencies

  • Regulatory Agencies

  • Government sectors

  • Corporate

  • Share holders, ministries, and members of the parliament (if applicable)

  • Internal clients such as SnD, Corporate, Groupdesk, and Government department

  • Assistance on:

  • Booking inquiries/assistance

  • Change of Flights includes application of SRO

  • Add-Ons

  • Booking System failure - ISR

  • Issue voucher and sponsorship

  • Feedbacks

To ensure service deliverable at met with the following KPI:

  • Emails are answered within 24 hours

  • Email and Phone cases are resolved within 24 hours

  • Livechat are answered within 3 minutes

  • Escalations from Ministries, government, shareholders, sales and distribution, corporate, internal departments are attended to and resolved within 3 hours.

  • Inbound SLA (70% answered in 30 secs)

  • Internal emails attended

  • Voicemail assistance within 24 hours

  • Creating a high performing culture:

  • participate in developing the team camaraderie

  • proe openmunication with the team and rmend improvements for the group benefits

Merits

  • Diploma/Degree Level with a minimum of credit in English and country specific

  • Ability to work in a diversified environment and culture particularly Asia Pacific countries

  • Ability to manage high levels of workload and high work pressure

  • Ability to multitask and quickly review information from multiple sources and make effective decisions

  • Must have excellent verbal and written Englishmunication skills

  • Well-organized and detail- oriented and able to multitask

  • Must be able to work on shift including weekends, evenings and public hoays as scheduled

  • Can-do attitude, passionate and high level of energy

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We aremitted to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at ourpany without a va written search agreement in place will be deemed the sole property of ourpany. No fee will be p in the event a canate is hired by ourpany as a result of an agency referral where no pre-existing agreement is in place.

Info Pekerjaan :

  • Perusahaan : AirAsia
  • Posisi : Client Support Executive - Jkt - AirAsia
  • Lokasi Kerja : Tangerang
  • Negara : ID
  • Cara Mengirimkan Lamaran :

    Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Client Support Executive - Jkt - AirAsia di kantor Tangerang diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Client Support Executive - Jkt - AirAsia, pada bulan Jun 2022 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

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