Lowongan Kerja Senior Security Engineer - NTT Ltd

Deskripsi Pekerjaan :

Selamat Datang di Situs Lowongan Kerja Terbaru 2022 dan Saat ini kami ingin memberitahukan Info Terbaru Lowongan Kerja dari Perusahaan NTT Ltd dengan posisi Senior Security Engineer - NTT Ltd yang dibuka saat ini. Jika Loker di Jakarta ini sesuai dengan kualifikasi kamu silahkan langsung mengirimkan lamaran melalui situs loker terbaru kami.

Memang setiap pekerjaan tidak lah mudah untuk di lamar karena harus memenuhi beberapa kualifikasi dan persyaratan yang harus kita penuhi sesuai dengan kriteria standar Perusahaan tersebut yang sedang mencari kandidat potensial untuk dapat bekerja. Semoga informasi lowongan kerja Senior Security Engineer - NTT Ltd dibawah ini sesuai dengan Kualifikasi anda. Semoga Beruntung :D

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hyb, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hyb role.

Want to be a part of our team?

The MS Engineer (L4) is responsible for ensuring a managed service is proed to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating and resolving escalated technical inents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to proe the clients with almost immediate resolution without breaching service level agreement (SLA). The MS Engineer (L4) focuses on forth line support for escalated inents and requests with a high level ofplexity. Ensures contracted Managed Services oues are delivered to the client. Radford reference: “Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting thepany infrastructure business processes and operations and/orwork-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telmunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.”

Working at NTT

Key Roles and Responsibilities:

• Proactively monitor the work queues and proe support to client where the ticket is highly technical or sophisticated in nature
• Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all escalated inents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed
• Proactivelyentify, investigate, analyse issues and errors prior to or when they occur and log all such inents in a timely manner. Capture all required and relevant information for immediate resolution
• Proe forth level support to all escalated inents, requests andentify the root cause of inents and problems, respond to tickets where third line engineer teams were unable to fix the problem. Share such knowledge, to resolve issues, document them and push the knowledge down to other engineers
• Communicate with other teams and clients for extending support. Act as emergency support contact as needed, for critical client and business impacting issues
• Ensure that the shift hand over process highlight any key escalated open tickets to be focussed on along with a handover of uing operation critical tasks to be carried out in the next shift
• Support, track, and document change implementation
• Timely escalation of all tickets to management with ensuing updates, where applicable
• Proactivelyentify, contribute, implement and work with automation teams for effort optimization and automating routine tasks
• Systematically gather relevant information and apply technical knowledge to analyse and use highly technical troubleshooting tools and content and analytical practices
• Use operational and diagnostic procedures to resolve escalated tickers in unique andplex client environments
• Coach Service Desk, Operations Center and L3 teams offering technical expertise and pushing work down to other engineering teams
• Performs quality audits, covering process, service experience, ticket updates etc as required

Knowledge, Skills and Attributes:

• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clearentification of risks and mitigation plans to be captured into the change record
• Deep technical skills in relevant functions
• Excellent client service orientation and passion for achieving or exceeding expectations
• Excellent written and verbalmunication skills
• Ability tomunicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Preference is a Masters in Computer Science or equivalent

Certifications:

• Certified Check Point Security Associate - CCSA
• Certified Check Point Security Engineer - CCSE
• At least one -Level certification relevant to CoE - Ex – CCNP forworks, MSCE for Windows Server Data Center CoE (Add MCS and MCSfM certs in this section)
• Scripting knowledge such as Python, PERL etc
• Cisco Certified Network Associate - Security (CCNA-SEC)
• MCSA, MCSE, RHEL, VCP
• Microsoft Security, Compliance, and Identity Fundamentals - SC-900
• Microsoft Azure Security Technologies - AZ-500
• Fort
• Palo Alto Networks - PCNSA and PCNSE

Any of the above certifications is a plus. The MS Engineer (L4) is expected to gain certifications relevant to services proed. Certifications carry additional weightage on canate’s qualification for the role

Required Experience:

• Substantial Managed Services experience
• Excellent knowledge and experience in ticketing tools, preferably Service Now
• Worked in multiple large Global Enterprise client outsourcing projects
• Extensive vendor management experience
• Track record of effective shift left work management skills (moving work to junior levels)
• In-depth experience and understanding of the IT industry and standards for IT service management
• Excellent experience in more than one area of expertise
• Excellent experience across Emerging technology and trends impacting IT operations

What will make you a good fit for the role?

Standard career level descriptor for job level:

• Have broad expertise, uses skills to achieve goals in creative and effective ways
• Works on significant issues
• Creates formalworks involving coordination among groups
• Exercises independent judgment in methods, techniques and evaluation criteria to obtain results
• May supervise the activities of others
• Typically requires extensive related experience with a Bachelor’s or equivalent degree; or extensive experience and a Master’s or equivalent degree; or a PhD or equivalent with moderate experience; or equivalent experience

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We aremitted to proing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

Info Pekerjaan :

Perusahaan : NTT Ltd

Posisi : Senior Security Engineer - NTT Ltd

Lokasi Kerja : Jakarta

Negara : ID

Cara Mengirimkan Lamaran :

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