Lowongan Kerja Client Services Manager - Standard Chartered

Title Client Services Manager - Standard Chartered
Date 11 Mei 2022
Company Standard Chartered
City Jakarta | JK | ID
Tipe Kerja Full Time

Deskripsi Pekerjaan :

Selamat Datang di Situs Lowongan Kerja Terbaru 2022 dan Saat ini kami ingin memberitahukan Info Terbaru Lowongan Kerja dari Perusahaan Standard Chartered dengan posisi Client Services Manager - Standard Chartered yang dibuka saat ini. Jika Loker di Jakarta ini sesuai dengan kualifikasi kamu silahkan langsung mengirimkan lamaran melalui situs loker terbaru kami.

Memang setiap pekerjaan tidak lah mudah untuk di lamar karena harus memenuhi beberapa kualifikasi dan persyaratan yang harus kita penuhi sesuai dengan kriteria standar Perusahaan tersebut yang sedang mencari kandidat potensial untuk dapat bekerja. Semoga informasi lowongan kerja Client Services Manager - Standard Chartered dibawah ini sesuai dengan Kualifikasi anda. Semoga Beruntung :D

Job : Operations Primary Location : Asia-Indonesia-Jakarta Schedule : Full-time Employee Status : Permanent Posting Date : 11/May/2022, 2:56:22 AM Unposting Date : Ongoing About Standard Chartered

We re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we ve worked to make a positive difference for our clients,munities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can t wait to see the talents you can bring us. Our purpose, to drivemerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you ll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer apetitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public hoay, which isbined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-ers and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

The Role Responsibilities

Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services – Custody, Clearing, uciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services –Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group.

The key objective of the Client Solution team is to create an excellent client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this teammences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services for both Securities Services and Prime Brokerage. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing.

FSS deems Client Solutions as integral to the success of FSS.

High Level Objectives:

To deliver the right level of client service and advice to Financing, Securities Services clients in all interactions for their transactional enquiriesplains, and other service-related issues based on the client tiering model.

  • Responsible for serving as primary contact person for clients and internal staff for advice, enquiries,plaints and any other service issues.
  • Deliver excellent service against agreed service standards and in line with client satisfaction criteria.
  • As an internal voice of client, work together with other key internal stakeholders to solve client issues timely with no/minimal escalation andentify opportunities to improve overall service for the clients.
  • Foster long lasting relationships and rapport with premier clients at the transactional / operational level.
  • Identify opportunities for service improvement based on useful metrics and demonstrate results
  • Manage existing/strategic clients to maximize client satisfaction and contribute to the client inent management by ensuring timely rectification and escalation where required. Ensure root cause analysis ispleted and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. Sales and/or SSO participation if needed).
  • Manages Client Due Diligence Visit and Service Review call
  • Communication with local regulators and market players for the market issues to impact to clients
  • Build trusted partnerships with clients at the daily transactional / operational level

Processes

  • Primary point of contact / escalation for external clients in terms of proing solutions, enquiries,plaints, resolving of discrepancies and transactional errors.
  • Ensure the provision of the highest standards of client service in response to client enquiries andplaints in order to deliver best in class client service.
  • Ensure inents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to ovee obstacles in resolution of inents while proing timely updates to client and internally on progress made.
  • Continuallyentify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage,entifying service improvements, product solutions, and cross-sell opportunities.
  • Proactive client engagement and regular “pulse checks” for premier clients through due diligence visits, service reviews, proactivemunication of market news, deeper understanding of clients’ need end-to-end, questionnairespletion, RFP, etc.
  • Maintain a professional and positive SCB image through all interactions with clients.
  • Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice.

People and Talent

  • Execute team operating standards set out by the Country Head of Client Solution to ensure highest standards of service execution and related clientmunication.
  • Ensuring participation of training modules and track trainingpletion.

Risk Management

  • Full awareness of the Bank’s risk management approach
  • Thematic analysis and review of client issues andplains in order toentify root causes and remediation actions.
  • Uphold highest level of code of conduct to ensure fullpliance with regulations, policies, and procedures.
  • No exception topleting mandatory trainings timely.
  • Comply with Operational Risk Framework set out for Client Service including but not limited to cliententification,plaints and enquiry handling.
  • Comply with applicable Money Laundering Prevention Procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
  • Adhere to policies including escalation andpliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuringpliance with, in letter and spirit, all applicable laws, regulations, gelines and the Group Code of Conduct.
  • Effectively and collaborativelyentify, escalate, mitigate and resolve risk, conduct andpliance matters
Our Ideal Canate
  • Bachelor’s degree or above
  • Goodmunication skills
  • Minimum of 5 years client services experience in Securities Services with proficient product / process knowledge within securities services
  • Organised with attention to detail
  • Client focused and willing to go beyond expectations
  • Ability to articulate well with all people at different levels
  • Good analytical skills
  • Ability to inspire trust and conence in clients creating credibility
  • Effective interpersonal andmunication (including questioning) skills

Visit our careers website www.sc/careers

Info Pekerjaan :

  • Perusahaan : Standard Chartered
  • Posisi : Client Services Manager - Standard Chartered
  • Lokasi Kerja : Jakarta
  • Negara : ID
  • Cara Mengirimkan Lamaran :

    Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Client Services Manager - Standard Chartered di kantor Jakarta diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Client Services Manager - Standard Chartered, pada bulan May 2022 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

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