Lowongan Kerja Partner Enablement Service Specialist - TikTok

Title Partner Enablement Service Specialist - TikTok
Date 24 Juni 2022
Company TikTok
City Jakarta | JK | ID
Tipe Kerja Full Time

Deskripsi Pekerjaan :

Selamat Datang di Situs Lowongan Kerja Terbaru 2022 dan Saat ini kami ingin memberitahukan Info Terbaru Lowongan Kerja dari Perusahaan TikTok dengan posisi Partner Enablement Service Specialist - TikTok yang dibuka saat ini. Jika Loker di Jakarta ini sesuai dengan kualifikasi kamu silahkan langsung mengirimkan lamaran melalui situs loker terbaru kami.

Memang setiap pekerjaan tidak lah mudah untuk di lamar karena harus memenuhi beberapa kualifikasi dan persyaratan yang harus kita penuhi sesuai dengan kriteria standar Perusahaan tersebut yang sedang mencari kandidat potensial untuk dapat bekerja. Semoga informasi lowongan kerja Partner Enablement Service Specialist - TikTok dibawah ini sesuai dengan Kualifikasi anda. Semoga Beruntung :D

Emerce s Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team (SET) is part of the GNE organization. Our mission is to proe world-class service and experience for customers, sellers and creators. SET is looking for a Tier 2 Service Specialist role who is responsible for handling escalations andplex cases within the Customer/Seller/Creator Service team. Roles & Responsibilities
  • The Service Specialist will be responsible for proing timely and accurate operational support to Merchants selling on the TikTop Shop platform via proactive outbound calls or messages.
  • The role is expected to address operational performance related issues of the shops, proe a diagnostic to the Seller Experience Score and suggest rooms for improvements, and contribute to a healthy business environment.
  • Identify root cause of issues based on all types of data and proe appropriate resolutions in order to deliver excellent service, thus to drive Seller Satisfaction.
  • Coordinate with other teams/ departments to resolve seller issues, follow-up and make sure close-loop to all escalations.
  • Look for opportunities toentify ongoing issues and eliminate repeatplaints from sellers, reduce escalation rate in order to enhance operating process and improve overall customer experience.
  • Adhere to established procedures and gelines while proing quality seller service in order to meet and exceed department standards.
  • Engage sellers to develop long-term relationships and conence in TikTok Emerce.
  • Promptly escalate critical/ high-risk cases to the appropriate authority. Look for opportunities toentify on-going issues and eliminate repeatplaints, reduce escalation rate in order to enhance operating process and improve overall seller experience.
  • Support ad-hoc projects and initiatives per business needs.
  • BA/BS degree or equivalent practical experience.
  • Requires a minimum of 2 years experience in a customer service or sales environment.
  • Demonstrates effective, clear and professional written and oralmunication.
  • Eager to learn, initiative taker and problem-solver.
  • Proactive and continuous improvement attitude.
  • High problem solving and priority skills.
  • Thrives in fast and dynamic environments.
  • Ability to work under high pressure.
  • Support business in shifts by following the local labor laws.
  • Meticulous and organized.
  • Have a good temper to handle disputes and emergencies.
  • Must be customer and result oriented.
  • Experience in eCommerce or marketplace platforms is a plus.
  • Worksfortably with Microsoft Word and Excel.
  • Good written and verbalmunication skills in English & Indonesian.

Info Pekerjaan :

  • Perusahaan : TikTok
  • Posisi : Partner Enablement Service Specialist - TikTok
  • Lokasi Kerja : Jakarta
  • Negara : ID
  • Cara Mengirimkan Lamaran :

    Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Partner Enablement Service Specialist - TikTok di kantor Jakarta diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Partner Enablement Service Specialist - TikTok, pada bulan Jun 2022 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

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