Lowongan Kerja Grab Driver Centre Operations Manager - Kudo

Title Grab Driver Centre Operations Manager - Kudo
Date 11 Mei 2022
Company Kudo
City Indonesia | ID | ID
Tipe Kerja Full Time

Deskripsi Pekerjaan :

Selamat Datang di Situs Lowongan Kerja Terbaru 2022 dan Saat ini kami ingin memberitahukan Info Terbaru Lowongan Kerja dari Perusahaan Kudo dengan posisi Grab Driver Centre Operations Manager - Kudo yang dibuka saat ini. Jika Loker di Jakarta ini sesuai dengan kualifikasi kamu silahkan langsung mengirimkan lamaran melalui situs loker terbaru kami.

Memang setiap pekerjaan tidak lah mudah untuk di lamar karena harus memenuhi beberapa kualifikasi dan persyaratan yang harus kita penuhi sesuai dengan kriteria standar Perusahaan tersebut yang sedang mencari kandidat potensial untuk dapat bekerja. Semoga informasi lowongan kerja Grab Driver Centre Operations Manager - Kudo dibawah ini sesuai dengan Kualifikasi anda. Semoga Beruntung :D

Life at Grab :

At Grab, every Grabber is ged by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles ge and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team: Dynamic team who proe you the environment to grow and better career

Get to know the Role: Manage for day-to- day Grab Driver Centre Operation, and assisting GDC Manager with managerial and administrative functions. To achieve satisfactory Partners and Consumers experience during visit to Grab Driver Centre. The day-to-day activities:

  • The Area Manager plans and direct the day to day operations of Grab Driver Centre (GDC) in His/Her Area.

  • Achieve GDC OKRs, such as : Target Average Handling Time (AHT), Average Waiting Time (AWT), Customer Satisfaction (CSAT), Dissatisfaction score (DSAT), Online quiz and another OKR required.

  • Ensuring high levels of Consumers satisfaction through excellent service.

  • Monitor quality performance and Service Level Agreement (SLA).

  • Drive Sales and revenue target (daily, weekly, monthly), i.e GrabKios Acquisition, Mitra Premium Acquisition, GrabKios Transaction, GrabKios Revenue, etc. And create a program to increase sales and revenue.

  • Maintain First Call Resolution (FCR) for all GDC transactions.

  • Maintain high GDC standards and conditions and foster a positive environment.

  • Maintain knowledge of all Team members related by functions, cross functions to ensure all Team members can deliver good service to Partners and Consumers.

  • Briefing Team on current goals, projects, promotions and other relevant information.

  • Proe and analyze Daily, Weekly and Monthly reports regarding operations and productivity.

  • Formulates rmendations and proes feedback to management regarding operational policies and procedures.

  • Evaluating team performance, motivating, mentoring and proing feedback to team member

  • Managing and analyzing the security and safety policies procedures and alerts team of any changes

  • Maintain control over audit procedures to ensurepliance with control including fraud issues, etc. If weaknesses areentified, report them to direct Manager.

  • Hold responsibility for Grab tools and systems.

  • Resolves Partners and Consumers problems and Team memberplaints as needed.

  • Performs other various duties as assigned : Virtual GDC, GDC Online, etc.

  • Collaborate & Alignment with all stakeholders to support business : 2W, 4W, GrabKios, BD, PE, IT, Finance, Legal and other related Department.

  • Forecast headcount and develop recruiting strategy to proe best team in His/Her area. Including proe interview to new team member.

  • Responsible & monitor related administrative functions : Reconciliation Lost & Found, Cash Advance, Rental Office, Electricity Bills, etc.

The Must-Haves:

  • Graduated S1 from any major

  • Minimum 3-5 years experiences as Operational Manager / Asst. Manager from Banking Industry, Financial, etc related with face to face interaction or services with Customers

  • Excellent verbal and writtenmunication skills

  • Fluent in English

  • Strong Customer Service Skills

  • Managerial Skills

  • Sales Skills

  • Computer Skills : Microsoft Excell, Power Point

  • Results Driven Attitude

  • Attention to Detail

  • Ability to motivate Team members

  • Ability to supervise multi-functional tasks

  • Ability to handle conential /sensitive information in a professional manner

Our Commitment

We recognize that with these indiual attributese different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.

About Grab

Grab is the leading superapp platform in Southeast Asia, proing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a e range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.

Info Pekerjaan :

  • Perusahaan : Kudo
  • Posisi : Grab Driver Centre Operations Manager - Kudo
  • Lokasi Kerja : Indonesia
  • Negara : ID
  • Cara Mengirimkan Lamaran :

    Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Grab Driver Centre Operations Manager - Kudo di kantor Indonesia diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Grab Driver Centre Operations Manager - Kudo, pada bulan May 2022 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

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