Lowongan Kerja Customer Operations Analyst Mandarin-speaking - Vonage

Title Customer Operations Analyst Mandarin-speaking - Vonage
Date 20 Juni 2022
Company Vonage
City Jakarta | JK | ID
Tipe Kerja Full Time

Deskripsi Pekerjaan :

Selamat Datang di Situs Lowongan Kerja Terbaru 2022 dan Saat ini kami ingin memberitahukan Info Terbaru Lowongan Kerja dari Perusahaan Vonage dengan posisi Customer Operations Analyst Mandarin-speaking - Vonage yang dibuka saat ini. Jika Loker di Jakarta ini sesuai dengan kualifikasi kamu silahkan langsung mengirimkan lamaran melalui situs loker terbaru kami.

Memang setiap pekerjaan tidak lah mudah untuk di lamar karena harus memenuhi beberapa kualifikasi dan persyaratan yang harus kita penuhi sesuai dengan kriteria standar Perusahaan tersebut yang sedang mencari kandidat potensial untuk dapat bekerja. Semoga informasi lowongan kerja Customer Operations Analyst Mandarin-speaking - Vonage dibawah ini sesuai dengan Kualifikasi anda. Semoga Beruntung :D

Vonage Mission

Vonage is the emerging leader in the $100B+ cloudmunications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centricmunications model, we are experiencing a time of impressive growth.

Why this role matters

The Customer Onboarding Specialist will work within the Customer Operations team, and will proe direct support and gance to new and existing customers. The role is within a small operational team, and will have responsibility for overseeing themercial and technical implementation of some of our most exciting products. The role requires attention to detail, process orientation, problem solving, and the ability to break downplex problems into easily understandable steps and instructions. This role will work cross functionally with our Deal Desk, Pricing Implementations, Finance, and Product teams to ensure our managed customers receive outstanding and efficient support.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you ll do
  • Master the end to end onboarding process for several of our core products.
  • Ge customers through the onboarding journey, activelyentifying and resolving any potential issues; facilitate resolution calls with customers; and liaise with external teams to ensure on time delivery.
  • Optimize onboarding set up activities in several dashboard systems, for our customers to go live with some of our products.
  • Deliver exceptional internal and external customer support.
  • Engage with customers, clearly and effectivelymunicating next steps and translating aplicated process into easy to follow next steps.
  • Advise Sales and any other stakeholders on on-boarding process and best practices.
  • Actively collaborate with cross functional teams (Operations, Sales, Support, Finance, Legal, Product, Carrier Services) to resolve any invoice dispute or other customers mercial or financial issues.
  • Work with Operational entities (Finance, Legal, Deal Desk, Product, Pricing Delivery, and Sales) to support any internal or external customer request.
  • Identify and escalate any risks or issues, proactively finding solutions or alternatives.
What s required for application
  • Fluent in English and Mandarin.
  • Degree education. Bachelor s degree required, preferably in Business.
    • A junior project manager, with exceptional ability to balancepeting priorities
  • Process oriented and adaptable. You can juggle multiple steps inplex process maps, whilst delivering on tight deadlines.
    • Customer focused, always thinking about how to improve tools and customers for your internal and external customers.
  • Numerate and literate, with advanced excel skills. You are a formula wizard,fortable with using formulas to help you analyze data sets and find inconsistencies and solutions.
  • Collaborative and friendly. You excel atmunicating with diverse stakeholders.
  • A problem solver. You proactivelyentify gaps and challenges, pitching solutions.
  • Comfortable in a fast pace, global & multicultural environment.
What s in it for you

In addition to proing exciting work, career advancement opportunities, and a collaborative work environment, Vonage proespetitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to proe a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for indiuals within the same role based on business conditions, departmental need or geographic location.

#LI-MB1

#LI-REMOTE

Info Pekerjaan :

  • Perusahaan : Vonage
  • Posisi : Customer Operations Analyst Mandarin-speaking - Vonage
  • Lokasi Kerja : Jakarta
  • Negara : ID
  • Cara Mengirimkan Lamaran :

    Setelah Membaca dan telah mengetahui kriteria dan kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Customer Operations Analyst Mandarin-speaking - Vonage di kantor Jakarta diatas dengan demikian jobseeker yang merasa belum memenuhi persyaratan meliputi pendidikan, umur, dll dan memang merasa berminat dengan lowongan kerja terbaru Customer Operations Analyst Mandarin-speaking - Vonage, pada bulan Jun 2022 diatas, hendaknya secepatnya untuk melengkapi dan menyusun berkas lamaran kerja seperti surat lamaran kerja, CV atau daftar riwayat hidup, FC ijazah dan transkrip dan pelengkap lainnya seperti yang telah dijelaskan diatas, guna mendaftar dan mengikuti seleksi masuk penerimaan pegawai baru diperusahaan yang dimaksud, dikirim melalui link Halaman Selanjutnya di bawah ini.

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