Lowongan Kerja Desktop Support di amIT Global Solution

Deskripsi Pekerjaan:

Info Terbaru Seputar Pekerjaan dari Perusahaan amIT Global Solution sebagai posisi Desktop Support. Jika Lowongan Kerja Desktop Support di Jakarta ini sesuai dengan kriteria anda silahkan langsung mengirimkan lamaran / CV Terbaru anda melalui situs loker terkini dan terupdate Lokerindo.ID.

Setiap pekerjaan mungkin tidaklah mudah untuk dilamar, karena sebagai kandidat baru / calon pegawai harus memenuhi beberapa kualifikasi dan persyaratan sesuai dengan kriteria yang dicari dari Perusahaan tersebut. Semoga info karir dari amIT Global Solution sebagai posisi Desktop Support dibawah ini sesuai dengan Kualifikasi anda.

Job Summary:

• Provide basic technical support to corporate employees.
• Proven skills in Laptop repair, troubleshooting, deployment and network troubleshooting.
• Proven ability to work successfully with limited supervision
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.

Key Responsibilities:

• Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customers of needed repairs and answers basic questions. Ensures that the customer understands and is satisfied with work completed.
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
• Adherence to shift schedules and timeliness are key requirements
• Willingness to work flexible shifts and scheduling, weekends, and holidays

Essential Skills:

• Bachelor's degree in computer science or IT related field
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Bachelor's degree in computer science or IT related field
• Strong troubleshooting skills of very complex systems
• Ability to explain complex IT concepts in simple terms
• ITIL Foundation Certification

Qualifications:

• Associate in computer science or related field or experience equivalent.
• 1-2 years of experience in Desktop support with hands on End users support
• Experience in Windows 10 environment, Office 365 Products, Mac OS environments and other Business applications.
• Remote Desktop support, Active Directory
• Knowledge in Network troubleshooting.
• Strong verbal skills proven ability to communicate with technical and non-technical staff
• Ability to work both independently and within a team environment.
• Display a commitment to quality and strong multi-tasking skills.
• AS400 working knowledge is an advantage.

Job Type: ContractContract length: 12 months

Experience:

• Desktop Support: 1 year (Required)

Info Pekerjaan:

• Perusahaan: amIT Global Solution
• Posisi: Desktop Support
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan mengetahui kriteria serta kebutuhan minimum kualifikasi yang telah dijelaskan dari info pekerjaan Desktop Support di kantor Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran kerja, CV, FC ijazah, transkrip, dan pelengkap lainnya seperti yang telah dijelaskan di atas. Kirim melalui link Halaman Selanjutnya di bawah ini.